Manager of Operations

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JOB TITLE: MANAGER of OPERATIONS

FLSA STATUS: FULL-TIME EXEMPT

POSITION SUMMARY :

The Manager of Operations is responsible for all operational needs, including administrative support for The Hear Foundation. The Manager of Operations collaborates with the Chief Executive Officer to develop and execute organizational strategies and policies: program planning and execution, human resources initiatives, budget and finance, and grantmaking. The Manager of Operations is responsible for supporting the Foundation's staff and board of directors in executing all organizational and administrative activities.

ESSENTIAL JOB RESPONSIBILITIES:

• Manages administrative support activities for Foundation staff, including managing the calendar, developing and responding to correspondence, making travel arrangements, etc.
• Acts as primary liaison to the board of directors and coordinates activities and meetings of the board of directors and its committees
• Manages all Foundation finances: primary contact with bookkeepers and auditors; managing all expenses; payroll; developing and tracking budgets; etc.
• Collaborates with the Chief Executive Officer to coordinate the logistics of all Foundation-hosted meetings, convenings, board committees, and board of directors meetings
• Participates in planning/management/ execution of Foundation programs and initiatives
• Develops and manages multiple projects simultaneously and follows through on issues promptly to meet mission and growth initiatives
• Acts as liaison for the Chief Executive Officer and board of directors between the Foundation's staff, consultants, clients, and other stakeholders
• Directs the internal communications of the Foundation to ensure the effective dissemination of information between Foundation staff, board of directors, and other stakeholders
• Composes, from notes or conversations, correspondence for the executive office and board of directors and finalizes meeting minutes and action plans
• Controls confidential and sensitive matters and issues with the utmost discretion
• Supports preparation, tracking, and dissemination of grant awards and contracts

EDUCATION/EXPERIENCE/CERTIFICATIONS:

• Bachelor's degree preferred
• Minimum 5 - 7 years' operations/administrative experience, preferably in a nonprofit environment.
• Financial management and bookkeeping experience required, including accounts receivable/payable and payroll experience

OTHER SKILLS/ABILITIES:

• Ability to establish and maintain effective relationships with key internal and external clients and diverse groups of community members
• Ability to plan and coordinate community events aligned with the Foundation's mission and goals
• Exemplary oral and written communication skills
• Excellent planning, data management, and organizational skills
• Ability to pivot and focus on current issues as organizational priorities change
• Strong initiative and independent judgment, decision-making, and problem-solving skills
• Ability to work independently, with discretion, and within deadlines
• Present a professional executive presence with organizational operations skills
• Excellent computer skills, including the ability to troubleshoot technical issues
• Comfortable working in a fast-paced/high-volume environment
• Ability to prioritize, multi-task, and plan work activities effectively
• Ability to think creatively; deliver results, and establish a reliable track record
• Proficient in using Google Docs and/or Microsoft Office

ORGANIZATIONAL RELATIONSHIPS :

Reports to: Chief Executive Officer

Title(s) of direct reports (if applicable): NA

WORK ENVIRONMENT : Works in a hybrid work environment -virtual and in-person

1) Frequently required to work at a fast pace; 2) Requires considerable concentration and creativity; 3) Weekend and evening work required, as needed.

Note: This position description is intended to describe the general nature and level of work being performed by employees in this job. It is not an exhaustive list of all responsibilities, duties, and skills that may be necessary for this role. Personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Experience level:

• 5 years
• 6 years
• 7 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Pittsburgh, PA 15203: Relocate before starting work (Required)

Work Location: Hybrid remote in Pittsburgh, PA 15203