Coordinator, Event Operations

Summary


The Event Operations Coordinator supports the Event Operations team in delivering exceptional experiences that align with the Association's strategic goals. In this role, the Event Operations Coordinator will provide critical event support by driving logistics for a variety of events ranging from large trade shows to intimate meetings. This role will be responsible for end-to-end logistics management of the smaller, D.C.-based community meetings and salon dinners, as well as supporting operational execution for flagship U.S. Travel events: Destination Capitol Hill, IPW, Summer Summit and ESTO. The ideal candidate thrives in fast-paced environments, maintains high attention to detail and excels at keeping event operations workflows on track.


Responsibilities

• Support the Event Operations team across all aspects of hotel logistics, including working with venues to manage housing (including the staff rooming list), ensuring excellent and effective logistical implementation (room assignment and setup, audiovisual, electrical, food and beverage, etc.) and preparing reports.
• Manage communication with vendors to ensure accurate, efficient and cost-effective audiovisual, rental furniture, transportation, shipping, printing and swag orders.
• Provide hands-on, end-to-end support for smaller, high-volume gatherings (including salon dinners, internal in-office meetings and private VIP functions), by managing the budget, sourcing venue and dinner locations, creating the staffing plan, managing catering, coordinating specific dietary or seating logistics and leading on-site setup and support.
• Support the project management of flagship events by attending regular planning meetings, taking and sharing cross-departmental notes, tracking marketing deliverables and creating and maintaining standard operational process documents including master event timelines and project dashboards.
• Prepare the on-site event team for the event by contributing to the internal Tie Down presentation, drafting and compiling on-site staff manuals.
• Support event registration for flagship events by building registration sites, performing data entry and pulling reports to analyze data and discover trends.
• Support on-site setup, vendor arrivals and load-in/load-out logistics.
• Ensure post-event tasks are completed, including compiling post-event data (participation, consumption, etc.) and survey results into post-event reports, creating the thank you tracker and sharing debrief notes to inform future planning.
• Purchase event materials, track inventory and maintain organization when stored within the office.
• Contribute to event-related special projects as assigned.
• Occasionally provide cross-functional support to the broader Events teams including assisting the programming team with session and speaker management and the sales team with sponsorship fulfillment.

Qualifications:

• Bachelor's degree in a relevant field and/or equivalent of one to three years of experience in meetings and events management.
• Strong work ethic and positive attitude; a self-starter and team player who can work both independently and collaboratively. A strong candidate will be able to identify a weakness and proactively propose a solution.
• Detail-oriented with strong organizational skills, including clear documentation, strategic prioritization and calendar management.
• Excellent interpersonal skills including active listening, collaboration, conflict resolution and dependability. Someone who is energetic, articulate and personable.
• Experience supporting multiple internal stakeholders, requiring strong time-management skills and the ability to "manage-up" to achieve shared objectives.
• Experience working with external partners including hotels, venues and vendors.
• Strong data entry skills with accurate list andregistration database management.
• Proficient in navigating multiple digital platforms and quick to master new internal systems or software tools.
• Proficiency in Microsoft Office required. Preference given to candidates proficient in Smartsheet and Cvent.
• Receptive to feedback and direction, and in search of constant self-improvement.
• Ability to work non-standard hours (occasional evenings and weekends) when staffing dinners or events.

Other:

• Position based in Washington, D.C. U.S. Travel staff work in the office Tuesdays, Wednesdays and Thursdays with the option to work remotely on Mondays and Fridays.
• Salary: 57K-63K with bonus potential.
• Moderate travel (up to three times per year) may be required.
• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• Comprehensive healthcare package with fertility coverage
• Generous paid leave including family leave
• Routine staff functions and opportunities for social connection
• Transportation and cell phone benefits
• Robust wellness initiatives and Employee Assistance Plan (EAP)
• Education and professional development assistance