Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
Innovative time tracking software for remote teams
Industry
Internet
Type
Privately Held
Founded
2010
Employees
51-200
Categories
- Technology
- Information Technology & Services
- Internet
- SAAS
- B2B
- Mobile
Specialties
- workforce analytics
- employee monitoring
- productivity analytics
- and time tracking
About the Role
The Company is seeking a VP of Customer Success to take on a pivotal role in owning and driving retention across a large global customer base. The successful candidate will be responsible for the entire post-sale process, with a primary focus on Net Revenue Retention. This includes protecting revenue through renewals and saves, as well as actively working to grow it through expansion efforts. The role demands a hands-on approach, with the VP expected to be deeply involved in customer interactions, and to operate as a player/coach in an AI-first organization. The ideal candidate will have a proven track record in B2B SaaS, with at least 8 years' experience in post-sale leadership, and a strong background in AI and automation. Key responsibilities for the VP of Customer Success at the company include leading a global team in the execution of a well-defined customer success playbook, with a focus on disciplined and consistent execution. The role also involves executive sponsorship of key accounts, driving onboarding and time-to-value, and ensuring a high-quality support experience. The candidate should be entrepreneurial, scrappy, and competitive, with a relentless focus on retention and a strong partnership with sales leadership. Success will be measured by the ability to meet and exceed retention and expansion targets, as well as the quality of playbook execution and the impact of AI systems on team productivity. The company values diversity and inclusion and is looking for a candidate who is globally minded and can contribute to the future of work through data, trust, and empowered leadership.
Hiring Manager Title
CEO
Functions
- Account Management/Optimization
Vacancy posted 6 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Success in New York, NY vacancy
$171k - $273.6k
...candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at Axon is fast-paced,... ...matters at a company where you matter.Your ImpactAs Vice President of Customer Success at Axon, you will lead one of the most important teams in...SuggestedWork experience placementAxon
New York, NY4 days ago$289k
...by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity... ...at the intersection of Product, Engineering, Sales, Customer Success, Renewals, and Finance. You will transform our highest-volume customer...SuggestedFull timeRemote workForethought
New York, NY1 day ago$154.05k - $278.45k
...About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking...SuggestedWork experience placement100 Salesforce, Inc.
New York, NY2 days ago- ...Vice President of Customer Success We are hiring our first external leader to take full ownership of our Customer Success organization. Reporting to our Co-founder and CTO, you will be handed a highly capable team of CSMs who work tirelessly to educate, support and...SuggestedWork at officeFlexible hours3 days per week
Bikky Inc
New York, NY2 days ago $154.05k - $278.45k
...Sales LeaderSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers...SuggestedWork experience placementSalesforce
New York, NY3 days ago- ...Senior Vice President, Client Value Management About the Company Rapid-growing financial... ...Financial Services Specialties customer strategies marketing/sales effectiveness... ..., a pivotal role focused on customer success and retention. The successful candidate...
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...
- ...Vice President of Customer Success About the Company Innovative provider of lien resolution services for personal injury clients Industry Consumer Services Type Privately Held Founded 2018 Employees 51-200 Specialties lien resolution...
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...WorldwideShift work
- ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...
- ...Senior Vice President, Research & Insights About the Company Market-leading provider of... ...Software SaaS Cloud Computing Customer Relationship Management Software(CRM)... ...and AI agents in the context of customer success. This role is pivotal in shaping the future...
- ...Vice President of Customer Success (Grocery Technology / POS) About the Company Rapidly growing retail technology company Industry Information Technology and Services Type Privately Held About the Role The Company is seeking a Vice President of...
- ...Vice President of Customer Success About the Company Esteemed private equity firm Industry Computer Software Type Privately Held, VC-backed Founded 2023 Employees 51-200 Funding $11-$25 million Specialties ai agents and physical goods...
$171k - $273.6k
...candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced... ...matters at a company where you matter. Your Impact As Vice President of Customer Success at Axon, you will lead one of the most important teams...Work experience placement- Job Title: Vice President, Customer Success Location: Remote USA, Preferred locations include Bay Area, CA, Austin, TX, and secondary locations are Chicago, IL, Atlanta, GA, Boston, MA, New York City, Denver, CO and Seattle, WA About the Company Wheel is evolving the traditional...Temporary workWork experience placementRemote workFlexible hours
- Leading and scaling a global Customer Success organization, the full-time Vice President of Customer Success will drive revenue growth and improve net revenue retention by managing adoption, renewal, and expansion efforts while collaborating closely with cross-functional...Full time
- ...collaboration and continuous improvement. Discover a role where your contributions make a difference.As a Vice President, Product Specialist within the Fusion Customer Success team in the Chief Data & Analytics Office, you will guide clients in leveraging Fusion’s data,...Work at office
JP Morgan Chase
New York, NY3 days ago $215k - $397k
...a unified GTM Enablement function to match. This is a newly created senior leadership role that consolidates sales, SDR, and customer success enablement under a single strategic owner - designed to ensure every revenue-facing team member has the knowledge, skills, and...Work experience placementUrban Ridge Supplies
New York, NY1 day ago$207k - $300k
...experience, and the chance to contribute to the success of something great. What You’ll Be... ...outcomes. We're looking for a Vice President of Agency Partnerships to build and... ...intersection of sales, product, marketing, and customer success. The ideal candidate is equally...Full timePart timeWork experience placementWork at officeLocal areaRemote workWork from homeFlexible hoursShift work3 days per week1 day per weekMadrona Venture Labs
New York, NY4 days ago$225k - $265k
...healthcare, we'd love to meet you. About the role As Vice President of Population Health, you will lead and scale Covera's Protect... ...quality platform. This role sits at the intersection of Customer Success and Operations - owning the performance and growth of a proven...Remote workFlexible hoursCovera Health
New York, NYa month ago$250k - $300k
...including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. The Role Reporting to the Chief Customer Officer, the VP of Customer Success will lead our worldwide Customer Success organization, building and scaling a team of Customer Success Managers...Remote workWorldwideFireblocks
New York, NY1 day ago- ...Company A fast-growing B2B2C fintech is seeking a senior GTM leader to architect and scale its revenue engine across Sales, Customer Success, and Account Management. The company builds modern payment infrastructure for highly regulated industries and partners with...Remote work
Strategic Employment
New York, NYa month ago - ...and Lily has driven over $200M in new annual sales for a single customer. We serve some of the largest operators in our industries,... ...Culture, and Code. The Role You'll be our VP of Customer Success, extending the reach of our Chief Growth Officer as the senior...Ongoing contractLive inWork at office
Instalily.Ai
New York, NY1 day ago - ...an outstanding national visionary leader to serve as the Vice President and System Chief of Pediatric Cardiology. The System Chief will... ...in all aspects of pediatric cardiology with many fellows successfully pursuing subspecialty training after their categorical fellowships...Immediate start
- ...JPMorganChase, a leading global financial institution, seeks a Vice President, Product Specialist to drive adoption and value realization... ...'s data, analytics, and AI platform within the Fusion Customer Success team. You will partner with business, product, engineering,...
$150k - $360k
...executive and employee safety, market confidence, and operational resilience. Position Overview Alethea is hiring a VP of Customer Success to take our client/account management function out of its 0-1 build phase and into a scaled, senior-led discipline, with a specific...Work at officeFlexible hours3 days per weekAlethea
New York, NYa month ago- VP, Customer Success (Enterprise Data & SaaS) New York, United States | Posted on 01/27/2026 EnerKnol is the leading provider of regulatory intelligence, including research, data, analytics, and tracking software for North American energy markets. Our core product, the...Immediate start
$245k - $300k
...Company, we believe data should fuel your success in the enterprise AI era. Our Context... ...commitment to prioritizing our “Customer First”, we strive to ensure their success... ...connected data, let’s talk! Job Summary: The Vice President of Customer Success is responsible for...Flexible hours$180k - $220k
...through official data, real-time contextual targeting, and premium media solutions. We are seeking a senior executive to lead our Customer Success organization, overseeing both our global agency partnerships and our brand-direct managed service teams. In this role, you...Work at officeWorldwide- RTM Business Group is seeking a visionary Vice President of Sales to lead our sales and customer success teams in the United States. The role focuses on strategic direction, performance analytics, and a culture of ongoing professional development to accelerate growth across...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
Related searches
- vp creative services New York, NY
- vice president data science New York, NY
- vice president global procurement New York, NY
- vice president research and development New York, NY
- vp lending New York, NY
- vp infrastructure New York, NY
- vice president global communications New York, NY
- vice president public policy New York, NY
- vice president corporate communications New York, NY
- vice president shared services New York, NY