Customer Service Assistant-Surgical Services

Customer Service Assistant

Shift Details:

1. 5:00 am - 3:30 pm EST once per week.
2. Vacation coverage throughout the year for full-time colleagues.

Position Purpose:

The Customer Service Assistant (CSA) serves as a liaison between patients, families, and clinical staff in an atmosphere sensitive to each person's physical, emotional, social, and spiritual needs. The CSA functions in the spirit of teamwork, is accountable for teamwork and communication within the standards, policies, procedures, and guidelines of the organization.

What you will do:

• Acts as liaison between family and clinical staff
• Directs people to appropriate destination in a tactful and professional manner
• Provides support for patients before treatment and at discharge as directed by charge nurse or leadership
• Assists with transporting patients into and out of Center/Department as necessary
• Effectively utilizes computer systems appropriate to area
• Practices proper identification procedures
• Understands and responds appropriately to emergency broadcast within the hospital/department.

Minimum Qualifications:

• Experience in dealing with customer service
• Effective communication skills
• Demonstrates effective inter-personal skills
• Demonstrates priority setting, organizational skills and the ability to remain calm under stressful situations

Position Highlights and Benefits:

• Mount Carmel Health System recognized by Forbes in 2025 as one of America's Best State Employers.
• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
• Retirement savings account with employer match starting on day one.
• Generous paid time off programs.
• Employee recognition programs.
• Tuition/professional development reimbursement starting on day one.
• RN to BSN tuition 100% paid at Mount Carmel's College of Nursing.
• Relocation assistance (geographic and position restrictions apply).
• Employee Referral Rewards program.
• Mount Carmel offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday. You deserve to get paid every day!
• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our five hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you're seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Legal Info (auto-populated in posting):

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.