Customer Relations Manager

This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

This role requires 50% local travel.

Position Responsibilities: 

• Serve as the primary liaison between customers and the distribution center, responsible for building positive relationships, enhancing customer satisfaction, resolving issues, educating restaurant teams on new programs, and acting as a trusted advisor and brand ambassador
• Resolve Customer and/or Driver issues or concerns; provide timely responses to any customer queries; enter all customer interactions into Customer Relationship Manager (CRM) system. Assign and follow up for resolution; communicate resolution to all stakeholders.
• Schedule restaurant visits and conduct restaurant location delivery observations prioritizing restaurant visit with lowest service levels (delivery on-time metric and deliver accuracy metric)
• Conduct Inventory Management Effectiveness Training (IMET) to help our customers improve their food costs. Offer training and encourage all owner operators to set up classes for their managers
• Partner with distribution center leadership to assist with development of master delivery schedules. Responsible for communication to owner operator/restaurant managers to gain buy-in and address concerns with schedules
• Serve as the DC liaison during new store/restaurant openings, construction projects, restaurant/store closings. Partner with team to develop plans to coordinate efficiency/execution of deliveries
• Other duties as assigned

Required Education and Experience: 

• Bachelor's Degree with 2 to 4 years of related experience or High School Diploma/General Education Diploma with 5 to 7 plus years of specific experience