AR Specialist

Accounts Receivable Specialist

Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day.

The AR Specialist, also known internally as Accounts Receivable Specialist, is a senior analytical role within the AR function, responsible for the investigation, resolution, and systematic reduction of disputed, deducted, or otherwise complex receivable balances. Where a collector pursues customers who can pay but have not, the AR Specialist resolves the balances that cannot be collected as they stand disputes, deductions, short pays, PO and rate mismatches, unapplied and misapplied cash, and invoice defects that prevent a customer from accepting an invoice at all. The role applies structured root-cause analysis and cross-functional coordination to clear account discrepancies and to drive the correction upstream into the order-to-cash cycle so the same defect does not return. This is a multi-entity, recurring-revenue environment with corporate parent/child hierarchies across many bill-to locations, invoiced out of Oracle EBS and delivered through Esker and customer AP portals. The role requires strong ERP system proficiency, independent judgment, and the ability to collaborate effectively with Finance, Billing, Service Operations, Order Management, Sales and Legal. The specialist owns a defined resolution queue, works from the Oracle aging and exception reporting rather than from an automated workflow, sets daily priority by dollars at risk, and is measured on disputed and blocked dollars cleared and on the accuracy of root-cause coding across the assigned book.

This role will be a Hybrid role working in the Fort Mill, SC office 2-3 days a week.

Core Responsibilities

• Own and manage the dispute and deduction resolution queue; triage, prioritize and resolve complex AR discrepancies
• Investigate PO and rate mismatches, short-pays, tax discrepancies and multi-party deductions to ID root cause
• Partner cross-functionally with Sales, Order Management, Tax and Legal to drive timely resolution of escalated items
• Reconcile unapplied cash, misapplied payments, and credit memo discrepancies within the EPR system
• ID recurring patterns in AR discrepancies, implement and document process improvements to reduce recurrence
• Build and maintain dispute tracking and resolution reporting, present findings and status to AR leadership
• Interface with external customers on complex multi-invoice reconciliations and high-dollar escalated resolution
• Support audit requests and internal controls documentation related to AR resolution activities
• Perform other duties as required/assigned by Management.

Knowledge, Skills and Abilities

• 5 yrs. experience in credit and accounts receivable minimum
• Bachelor's degree in Finance, Accounting, Bus. Admin or related field preferred
• Proficient in Excel, Oracle and Google Suite