Associate Director, HP/PBM Customer Manager

Associate Director, Health Plan / Pharmacy Benefit Manager (PBM) Customer Manager Job Description: This position sits within US Market Access End-to-End Contracting which delivers best-in-class, end-to-end services aimed at providing affordable patient access, insightful customer experiences, and enriching employee experiences. The Integrated Account Management (IAM) Team manages direct account and contract responsibility across the entire U.S. health care system for our company's commercial and government business. The Associate Director, Health Plan (HP) / Pharmacy Benefit Manager (PBM) Customer Manager (CM) acts as a unique and critical connection point in this dynamic environment to bridge field and internal stakeholders for the purpose of reaching mutually beneficial customer contracts. Core Responsibilities Manage end-to-end contract process, drafting, revising, and negotiating utilization-based contracts. Serve as internal-facing counterpart to the National Account Director (NAD) to drive key contracting activities, including: Implement and negotiate contracting initiatives. Evaluate and review account performance and segment trends to optimize net sales. Balance improved customer performance with company business objectives. Identify and execute contracting opportunities that meet profitability and access objectives. Engage with senior leadership to conduct business reviews, suggest strategic approaches, and identify opportunities to optimize internal business objectives. Partner with NAD on development and implementation of Customer Account Plans. Establish and maintain meaningful relationships with contract decision makers, internal and external stakeholders. Drive collaboration among business stakeholders (e.g., CCE, Finance, Payer Marketing) to achieve mutually beneficial agreements. Proactively identify opportunities to add value for customers and provide recommendations to the NAD. Interpret legal language and develop Terms & Conditions (T&C), identifying business risk and exposure in partnership with internal counsel. Use knowledge of rules and contracting processes to devise creative solutions for negotiations. Coordinate financial, trend, or data modeling analyses to support negotiations. Oversee internal evaluations and analyses of customer contracts. Apply data-driven modeling techniques to recommend discounting options and profitability metrics. Monitor marketplace trends and regulatory changes that could influence contracts. Gather and analyze product-level information from other CMs and collaborate with Payer Marketing to inform payer marketing strategies. Demonstrate sensitivity in creating inclusive experiences for customers and coworkers. Qualifications Bachelor's degree (BS/BA) or equivalent. Minimum of 5 years’ experience in the pharmaceutical/healthcare industry. Experience in direct account management, customer contracting and financial analysis, customer marketing, and/or pharmaceutical supply chain. Demonstrated ability to negotiate, execute, and implement contracts. Demonstrated ability to deliver on key initiatives and meet deadlines. Demonstrated ability to prioritize and work effectively in a fast‑paced, dynamic environment. Demonstrated strategic, relational, business‑minded, analytical, and operational capabilities. Preferred Account management and/or contracting experience with Health Plans (HPs) and Pharmacy Benefits Managers (PBMs). Required Skills Account Management Account Management Bidding Process Business Reviews Business Risk Management Commercial Contract Management Contract Management Cross-Functional Leadership Customer-Focused Customer Management Customer Marketing Customer Relationship Management (CRM) Delivering Value Fast-Paced Environments Financial Analysis Market Access Marketing Marketing Strategies Market Research National Accounts Management Operational Delivery Payer Marketing Pharmaceutical Supply Chain Relationship Management Sales Acumen Compensation & Benefits Salary range: $142,400.00 - $224,100.00. Annual bonus and long-term incentive, if applicable. Medical, dental, vision healthcare and other insurance benefits (for employee and family). Retirement benefits, including 401(k). Paid holidays, vacation, and compassionate and sick days. Equal Employment Opportunity Statement As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement. We are committed to inclusion and ensure that candidates can engage in a hiring process that reflects their true capabilities. #J-18808-Ljbffr MSD Malaysia