Vice President of Customer Success

The Vice President of Customer Success is a full-time, remote role responsible for leading the strategy and execution of customer success initiatives across the organization. This role oversees the customer success team, establishes best practices, and ensures that customers achieve measurable value from our Blockchain-based solutions. Daily responsibilities include defining and monitoring customer health metrics, guiding account management plans, optimizing onboarding and adoption processes, and collaborating with sales, product, and marketing to deliver a seamless customer experience. The Vice President will regularly engage with key customer stakeholders, support renewal and expansion opportunities, and implement scalable processes that drive customer satisfaction and retention. This position also involves developing and mentoring team members, setting performance goals, and continuously improving customer success operations in alignment with company growth and innovation objectives. Qualifications Demonstrated expertise in Customer Satisfaction and Customer Experience, with a track record of building programs that enhance overall client value. Proven ability in Customer Retention and Account Management, including experience with renewals, expansion, and long-term relationship building. Experience collaborating closely with Sales teams to align customer success efforts with revenue goals and growth strategies. Strong leadership skills, including managing and scaling customer success teams, setting clear KPIs, and driving cross-functional alignment. Excellent communication, negotiation, and stakeholder management skills, with the ability to engage executive-level customer contacts. Background in technology or SaaS environments; experience with Blockchain or digital innovation initiatives is highly beneficial. Bachelor's degree in Business, Technology, or a related field; advanced degree is a plus. Comfort working in a remote, fast-paced setting, with strong organizational and analytical skills. #J-18808-Ljbffr Blockchain Center