Accounts Receivable Specialist

Job Description

Job Description

POSITION SUMMARY:  We are seeking an experienced, detail-oriented Accounts Receivable Specialist to support the accounting team for our commercial real estate portfolio. The Accounts Receivable Specialist is responsible for managing all aspects of tenant receivables, including rent collections, CAM reconciliations, tenant billing, cash applications, delinquency reporting, and account resolution. This position plays a critical role in maintaining cash flow, ensuring accurate financial records, and providing excellent customer service to tenants and property management teams.

The ideal candidate possesses strong accounting knowledge, excellent organizational skills, and experience working within a commercial real estate or property management environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Accounts Receivable Management

• Generate and distribute monthly tenant rent statements and invoices.
• Process and apply tenant payments, including checks, ACH, wire transfers, and lockbox transactions.
• Monitor tenant accounts to ensure timely collection of rents, CAM charges, utility reimbursements, and other recoverable expenses.
• Research and resolve payment discrepancies and account disputes.
• Maintain accurate tenant ledgers and account records.

Collections & Delinquency Management

• Monitor aging reports and identify delinquent accounts.
• Prepare and distribute late notices, demand letters, and collection correspondence.
• Communicate professionally with tenants regarding outstanding balances.
• Coordinate with Property Managers regarding collection efforts, payment plans, and lease enforcement actions.
• Assist with legal collection matters, evictions, and lien documentation as necessary.

Tenant Billing & Reconciliations

• Process recurring and non-recurring tenant charges.
• Assist with annual CAM, tax, and insurance reconciliations.
• Review lease abstracts to ensure accurate billing in accordance with lease terms.
• Verify escalations, percentage rent calculations, and operating expense recoveries.

Reporting & Financial Support

• Prepare weekly and monthly Accounts Receivable aging reports.
• Provide collection status updates to Property Managers and Accounting leadership.
• Assist with month-end closing procedures and account reconciliations.
• Support annual audits by providing requested documentation and account analysis.
• Maintain compliance with company accounting policies and procedures.

Customer Service

• Serve as the primary point of contact for tenant billing inquiries.
• Build positive relationships with tenants while maintaining collection objectives.
• Respond promptly to tenant and internal stakeholder requests.

Required Qualifications:

• Associate's degree in Accounting, Finance, Business Administration, or related field preferred.
• Equivalent work experience may be considered.
• Minimum of 2 years of accounts receivable or accounting experience.
• Commercial property management or real estate accounting experience preferred.
• Experience with tenant billing and lease administration strongly preferred.

Preferred Qualifications:

• Experience with Yardi or similar property management software preferred.
• Strong understanding of accounts receivable processes and collections.
• Knowledge of commercial leases, CAM reconciliations, and tenant billing preferred.
• Proficiency with Microsoft Excel and accounting software.
• Excellent attention to detail and accuracy.
• Strong analytical, problem-solving, and organizational skills.
• Ability to handle confidential information professionally.
• Excellent verbal and written communication skills.

Physical Requirements

• Ability to sit and work at a computer for extended periods of time.
• Ability to frequently use a computer, keyboard, mouse, telephone, and other standard office equipment.
• Ability to communicate effectively in person, by phone, and electronically.
• Ability to occasionally stand, walk, bend, reach, and move throughout the office.
• Ability to occasionally lift and carry office supplies, files, or equipment weighing up to 25 pounds.

Equal Employment Opportunity

We are an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.