Information Technology Generalist

At Central Hospital for Veterinary Medicine, we're not just passionate about pets, we're powered by technology that keeps tails wagging and care running smoothly. If you're an IT Generalist who loves solving problems, streamlining systems, and maybe sneaking a few belly rubs between server checks, we've got a spot for you.

With two 24-hour veterinary hospitals and a team of dedicated professionals, we rely on smart, secure, and seamless tech to deliver top-tier care. From supporting specialty services like neurology and cardiology to keeping our emergency systems online around the clock, your skills will help us help pets fast.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

WHO WE ARE LOOKING FOR

You're not just an IT Generalist, you're a digital problem-solver with a heart. With 3+ years of experience under your belt, you've mastered the art of keeping systems humming, networks secure, and users happy. You thrive in fast-paced environments, communicate clearly with both techies and non-techies, and know how to prioritize when the stakes are high (like when a vet's ultrasound won't load mid-emergency).

Here's what makes you stand out:

• You've supported multi-site operations and understand the nuances of healthcare or service-based environments.
• You're fluent in troubleshooting hardware, software, and network issues—and you do it with calm confidence.
• You're proactive, organized, and always looking for ways to improve workflows and security.
• You're comfortable juggling help desk requests, system upgrades, and the occasional "my printer hates me" moment.
• Bonus points if you've worked with EMR systems, cloud-based platforms, or have experience in veterinary or medical settings.

And yes, you like animals. Or at least don't mind being greeted by a Golden Retriever while rebooting a router.

Qualifications:

• Bachelor's Degree in a relevant technical field and 3+ years of related technical experience or an equivalent combination of education and experience
• Exceptional candidates will have experience working with SQL databases
• Ability to communicate complex technical solutions to non-technical support staff
• Demonstrates excellent oral and written communication skills

Essential Functions:

• Configuring, optimizing, and maintaining workstations
• Plan, advise, implement, and monitor IT projects
• Performs software installation, updates, and troubleshooting for Windows, Microsoft Office Suite, practice management software, and more
• Work with vendor support to help manage and troubleshoot current software systems such as Cornerstone, Instinct, Asteris Omni, and EchoPAC.
• Perform server and network maintenance, security, and data backup systems
• Oversee user support and assist with technical training
• Manage and maintain the hospital's IT inventory and track software licenses
• Ensures that all systems are working at optimal levels
• Occasional after-hours and weekend availability, as needed
• This position requires work in multiple locations (North Haven and Guilford)
• Equipment purchasing
• Help implement new intranet xhyhwjd via SharePoint

Work Environment:

• Computer workstation easily accessible
• Easily accessible medical equipment and supplies
• Noisy conditions can occur
• Protective equipment for nervous animals is easily accessible

Schedule:

• Monday-Friday, 8:30 am-5 pm
• Weekend and after-hours availability, as needed

Benefits:

• Medical, Dental, Vision, Long-term, and Short-term Disability Insurance
• 401(K)
• Health Savings Account
• Paid Time Off
• Holiday Pay
• Employee Assistance Program
• Employee Discount
• Continuing Education Allowance
• Uniform Allowance

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person