Emergency Services Project Manager

Emergency Services Project Manager Carolina Restoration Services of North Carolina Inc, Morrisville, North Carolina, United States About this position Employment type: Full-time Exempt Hours: 7:00am-4:00pm Monday - Friday (hours may vary) and after-hours as needed Benefits: Health, Vision, Dental insurance Retirement plan with company match Paid time-off Paid holidays The Emergency Services Project Manager is responsible for responding to and managing emergency mitigation projects, both residential and commercial, resulting in property damage caused by water, fire, smoke, wind, and other natural disasters. This position requires the ability to simultaneously manage multiple emergency mitigation projects at various stages of mitigation and dry‑out, including job site visits, customer interactions, scheduling crews, and overseeing water extraction, demo/clean‑up, board‑up, structural dry‑out and jobsite safety. The ideal candidate will have prior experience in the mitigation/restoration industry. Demonstrating superior customer service skills, the ability to manage crews positively, provide timely communication, maintain current job status notes digitally, and obtain all required job‑specific documentation and payments is essential. Positive attitude, leadership skills, organization, motivation, attention to detail, customer focus, and problem‑solving ability are required. Working after‑hours/on‑call beyond the normal workday is expected, including nights, weekends, holidays, and occasional overnight travel for storm‑related emergency mitigation operations. Overall Responsibilities: Professionally represent the company’s Purpose and Core Values Assess damages and create professional, well‑organized, thorough estimates within designated time frames using Xactimate Adhere to company SOPs, including accurate job costing, homeowner communications, and job notations in DASH Provide timely communications with customers, insurance adjusters, and agents Organize and manage multiple emergency service mitigation projects simultaneously Create invoices for completed jobs and submit per company invoicing protocol Maintain acceptable sales levels and profit margins Manage crews, oversee quality, and ensure excellent customer service Generate daily work orders; assign jobs and coordinate crews Ensure all team members adhere to industry standards and protocols Make sure the job site is broom‑clean, safe, and secure at all times Be available for on‑call emergency services and after‑hours work on a rotational basis Physical Demands: Medium Work - Exerting up to 50 lbs of force occasionally and/or up to 30 lbs of force frequently or up to 10 lbs of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. In addition: Standing – for sustained periods of time Walking – moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Climbing – ascending or descending ladders, stairs, scaffolding, ramps, poles and the like using feet and legs and/or hands and arms Balancing – maintaining body equilibrium to prevent falling Stooping – bending body downward and forward by bending spine at the waist Kneeling – bending legs at the knee to come to a rest on knee or knees Crouching – bending body downward and forward by bending leg and spine Crawling – moving about on hands and knees or hands and feet Fine Manipulation – picking, pinching, typing or otherwise working, primarily with fingers rather than the whole hand as in handling Repetitive Motion – substantial movements (motions) of the wrists, hands, and/or fingers Grasping – applying pressure to an object with the fingers and palm Talking – expressing or exchanging ideas by means of the spoken word to others accurately and quickly when necessary Hearing – receiving detailed information through oral communication at normal speaking levels with or without correction Vision – close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer monitor, and reading with or without correction. Visual acuity to operate a motor vehicle and determine the accuracy, neatness and thoroughness of work performed with or without correction Work environment: Generally, work is performed at various jobsites as necessary to supervise safety and quality of work being performed. Sometime being in an office environment is required to complete paperwork. Activities occur inside and outside and are subject to: Weather and temperature changes Noise Hazards such as moving vehicles, proximity to moving mechanical parts, electrical current, high places, high heat and exposure to chemicals Atmospheric conditions such as fumes, odors, dust, mists, gases or poor ventilation Close quarters: crawl spaces, small, enclosed rooms, attics, etc. Job Qualifications: 5+ years’ experience handling emergency mitigation services in residential/commercial property restoration 5+ years in the insurance property restoration industry Project management experience in the construction or insurance property restoration IICRC certifications in WRT and ASD Proficient in writing insurance claim estimates using Xactimate estimating software Proficiency in Xactimate Intermediate Microsoft Office user; Excel, Word, and Outlook Experience with DASH software a PLUS Ability to lead/motivate and manage others on a daily basis in a positive manner Effective organizational, stress and time management skills; proven ability to multi‑task Excellent communication skills with people from all walks of life Professional appearance and demeanor Self‑motivated, responsible, and accountable Ability to work after hours/on‑call on a rotational basis as well as occasional overnight travel This is not an all‑inclusive list of every job duty affiliated with the Emergency Services Project Manager position and is subject to change. All employees must pass a pre‑employment drug screen, background screening, and reference check. All employees must have a valid driver’s license and a clean driving record. Equal Opportunity Workplace. #J-18808-Ljbffr