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Federal Help Desk Lead: PRISM & Ops Champion

Unison

Unison seeks a Help Desk Lead to oversee the PRISM Help Desk and lead a cross-functional team supporting federal client programs. You will manage ticket resolution, service levels, and stakeholder communication, coordinating experts in configuration, interfaces, reporting, and testing to ensure operational continuity. As a senior contributor, you will drive process improvements, training, and documentation, while mentoring team members to uphold high standards of service and customer focus. #J-18808-Ljbffr Unison

Vacancy posted 2 days ago
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