Client Operations Specialist

Job Description

Job Description

About the Role

At Garde Capital, wealth management is a process, not an event. We begin with a comprehensive evaluation of each client’s full financial picture, create a detailed roadmap, and remain by their side with ongoing reviews, education, and progress updates. Our service model is about more than customer service; it’s about lifelong relationships built on trust, competence, and security. It’s the Garde Way.

As a rapidly growing $2.7B RIA, we’re scaling our client experience and operational foundation while preserving the white-glove hospitality our High-Net-Worth clients expect. The Client Operations Specialist plays a critical role in delivering that experience. This role owns complex client operations and partners closely with Wealth Managers, Operations, and Compliance to ensure a seamless, high-touch client experience.

This is an individual contributor role reporting to the Chief Operations Officer, with responsibility for directly servicing a portfolio of high-net-worth clients, and leading high visibility strategic projects.

Garde Capital promotes a hybrid work environment with in-office presence 3 days per week.

Key Responsibilities

Client Experience & Service Excellence

• Serve as a primary point of contact for assigned high-net-worth clients, delivering proactive, white-glove service
• Build trusted relationships with clients through clear communication, follow-through, and calm execution in high-expectation situations
• Partner closely with Wealth Managers to ensure seamless client coverage and consistent service standards
• Model best-in-class client service practices and contribute to continuous improvement of the client experience

Client Operations & Custodial Management

• Own core client operations workflows with a bias for speed, precision, and proactive communication
• Maintain hands-on involvement in key COS workflows to model excellence and provide coverage when needed
• Partner with the COO to expand automation and technology across client services while protecting compliance and quality standards
• Act as a liaison to Schwab and Fidelity relationship managers and service teams; resolve complex issues and stay ahead of platform/process changes
• Ensure high standards for documentation, client communication, and operational risk controls

Qualifications

Required

• 5+ years of financial services experience in client operations/service
• Proven track record of direct client interaction delivering white-glove service
• Deep working knowledge of custodial processes (onboarding, transfers, money movement, reporting)
• Strong understanding of compliance requirements and operational risk controls within an RIA environment
• High service orientation and comfort working with clients and Wealth Managers
• Strong judgment, attention to detail, and ability to manage complex workflows independently
• Proficiency with custodial platforms, CRM systems (Salesforce or similar), and modern workflow tools
• Bachelor’s degree
• Series 65 or willingness to obtain within 12 months

Preferred

• Experience scaling client operations in a fast-growing RIA
• Familiarity with client experience metrics (e.g., NPS/CSAT) and KPI-driven management

Why Garde Capital

• Mission-driven client experience: Build lifelong, trust-based relationships through “The Garde Way.”
• High-impact leadership seat: Own and evolve client operations at a rapidly growing $2.7B firm.
• Technology + hospitality: Modernize workflows and automation while preserving a white-glove feel.
• Direct access to decision-makers: Report to the COO in a high-trust, low-bureaucracy environment.