General Manager

Job Description

Job Description

Position Summary

We are seeking an experienced General Manager to lead all aspects of warehouse, transportation, and customer service operations. This hands-on leadership role is responsible for managing daily warehouse activities, overseeing drayage operations from the Port of Charleston, directing fleet maintenance and DOT compliance, and driving operational excellence across the facility. The ideal candidate is a proactive leader who excels at building high-performing teams, improving processes, maximizing operational efficiency, and delivering exceptional customer service while maintaining a safe, compliant, and productive work environment.

Key Responsibilities

• Lead, coach, and develop a team consisting of CDL drivers, forklift operators, and customer service personnel while fostering a culture of accountability, safety, and continuous improvement.
• Oversee all warehouse operations, including transloading, container deconsolidation, container loading, inventory management, storage, purchase order management, and LTL/FTL shipments.
• Coordinate daily dispatch and scheduling of drayage operations from the Port of Charleston to ensure efficient equipment utilization and on-time customer deliveries.
• Manage company fleet operations, including preventive maintenance, repairs, vehicle inspections, licensing, DOT compliance, and equipment readiness.
• Develop, implement, and maintain standard operating procedures that improve efficiency, consistency, and operational performance.
• Monitor key performance indicators (KPIs), prepare operational reports, analyze data, and identify opportunities to improve productivity and reduce costs.
• Ensure compliance with all safety regulations, warehouse standards, DOT requirements, HazMat regulations, and applicable regulatory guidelines.
• Maintain accurate inventory records while minimizing product damage, inventory discrepancies, and warehouse losses.
• Build and maintain strong customer relationships by resolving escalated service issues and ensuring exceptional service levels.
• Support business growth by preparing customer quotations, assisting with new customer onboarding, and collaborating on operational solutions.
• Establish employee performance goals, conduct regular coaching sessions, and promote employee development and engagement.
• Identify opportunities to reduce operating expenses, minimize intermodal accessorial charges, and improve overall operational efficiency.

Qualifications & Skills

• Five (5) + years of progressive leadership experience in warehouse, logistics, transportation, or distribution operations.
• Experience managing warehouse operations, inventory control, transportation, and customer service functions. Forklift experience is required.
• Strong knowledge of drayage operations, intermodal transportation, and port logistics is highly preferred.
• Experience managing fleet maintenance programs and ensuring DOT regulatory compliance.
• Proven leadership experience with employee coaching, recruiting, performance management, and team development.
• Strong analytical skills with proficiency in Microsoft Excel and the ability to develop and interpret operational metrics and management reports.
• Demonstrated ability to develop and implement standard operating procedures and process improvements.
• Excellent communication, organizational, and problem-solving skills.
• Working knowledge of warehouse safety standards, OSHA regulations, HazMat requirements, and quality management systems; ISO experience is a plus.

Employment Type & Compensation

• Full-Time | Direct Hire position
• Compensation: $75,000 - $90,000 per year, based on experience
• Application Period: This position will remain open until filled

Work Schedule

• Monday – Friday | 7:00 AM – 4:00 PM

Benefits

• Health/Dental/Vision care provided per the company plan

Employer Information
This position is being recruited by NCW on behalf of a client company. All hiring decisions will be made by the employer. NCW partners with organizations nationwide to connect top talent with opportunities across construction, manufacturing, warehousing & distribution, and engineering industries.

Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration without regard to protected status in accordance with applicable laws.