SUPERVISORY PROGRAM ANALYST

Job Title

Job Description

You will diagnose and resolve unique, unusual, difficult, and complex problems in response to customer reported incidents, providing advice and assistance to minimize interruptions to critical business activities.

You will draft, review, and provide comments on Information Technology (IT) procedures, standards, and metrics from higher levels within the organization.

You will plan and assign work to subordinates and monitor progress based on priorities, the difficulty of the work to be performed, and the capabilities of employees, in conjunction with exercising leave approval authority.

You will mentor, give advice, counsel, or instruction to employees on both work and administrative matters.

You will ensure application and accountability of information security/ information assurance policies, principles, and practices in the delivery of customer support services.

You will research and provide response to unique customer service requests, utilizing tracking/ ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer needs.

You will identify priorities and barriers to recommendations and present recommendations, in writing or orally, to a variety of stakeholders.

You will interpret IT policies, requirements, modifying and adapting existing methods and approaches, providing advice and guidance on a wide range and variety of complex IT acquisition, resource, and customer support issues.

You will be functioning as the Command's senior IT acquisition specialist and managing resources including recommendations to plan, lead, organize, monitor, control and resolve issues by adapting existing approaches to solve issues.

You will interview candidates for positions; recommend appointment, promotion, or reassignment to such positions.

You will plan, organize, control, and supervise a team to deliver the right product, at the right time in a safe work environment while complying with all applicable laws, orders, policies, and regulations