Customer Service Representative

Shift:

• Working Hours: M-F 9:00 am - 5:00 pm
• 5-month contract

Pay: $22-23/Hour


Overview:

• The role is responsible for responsible for monitoring and following up on license applications, renewals, amendments, registrations, and closure filings to obtain confirmation of approval, issuance, or completion
• Obtain copies of issued licenses, permits, certificates, registrations, and other evidence of approval or issuance.
• Research and verify licensing statuses through agency websites, online databases, telephone calls, emails, and written correspondence.
• Work closely with Customer Success Associates ("CSA"), Filing Specialists, and other internal teams to ensure timely resolution of pending licensing matters.
• Maintain accurate records of agency communications, status updates, and issued licensing documents within internal systems.
• Identify delays, deficiencies, or barriers to issuance and escalate issues as appropriate.
• Ensure that changes to agency confirmation procedures or issuance processes are documented within internal databases by communicating updates to BL's onboarding and research teams.
• Review issued licenses and approval documents for accuracy and coordinate corrections when necessary.
• The role will also be responsible for performing account audits and special projects related to licensing compliance.

Qualifications:

• Bachelor's degree or equivalent experience Required
• 1-2 years of customer service, licensing, administrative, data entry, regulatory compliance, or related experience highly preferred
• Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite, Adobe PDF, and database applications).

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