HR Specialist

Pay rate (contractor pay): $25-30 hourly Work schedule (days & time): Mon-Fri, ability to work 10:30 am - 7 pm eastern Work location & type (Onsite / Hybrid / Remote): Hybrid, must have reliable transportation to go in the office 2-3 times per month and as needed. Required vs. preferred skills: Preferred skills in Workday, ServiceNow, ADP Describe the day-to-day activities/responsibilities of this position: As a first-level HR Support Specialist, you will handle telephonic and electronic inquiries from Client employees, managers, former employees, dependents, and external agencies. Your role involves providing direct resolutions or appropriately routing inquiries to relevant Operations or Shared Service departments. When an employee or a People Leader at Client needs assistance, they often turn to the Client Employee Care team. The goal of the Employee Care team is to provide a delightful employee experience as employees and people leaders seek assistance on HR matters. To provide a delightful experience, this role must: Respond to employee or people leader questions promptly and with empathy and accurately. Navigate multiple HR systems to identify resources to assist employees and people leaders and ensure thorough case documentation. Communicate both verbally and in writing with clarity and respect. Be comfortable in a fast-paced environment that is technology enabled. This position reports directly to the Employee Care General Queue Senior Manager. Our ideal candidate should possess excellent customer service and HR knowledge, with a proven ability to manage complex initiatives involving multiple stakeholders. They should have outstanding communication, problem‑solving, and multitasking skills, along with a strong attention to detail and proficiency in HR systems. A passion for improving Employee Care service delivery, coupled with adaptability, confidentiality, and teamwork, is essential. This candidate is dedicated to delivering exceptional HR support and enhancing the overall employee experience in a dynamic, fast‑paced environment. Critical Knowledge & Competencies: Delivering Results with Integrity and Confidentiality Building Relationships of Trust Engaging Customers Customer Orientation Drives Execution Application of client Systems, Policies and Processes Application of HR Administrative Functions, Laws and Regulations Knowledge of HR Technical Systems Quality and Detail Oriented Conflict Management Key Differentiators: Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills. Applies company policies and procedures to resolve a variety of issues. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds knowledge of the organization, processes and customers. Receives a moderate level of guidance and direction. Education/Training Associates degree or equivalent experience required (Bachelor's degree preferred) in human resources, business administration, organizational development, or related equivalent experience. Minimum two (2) years of human resources or contact center/HR Shared Services experience. Business Experience Comfortable with Microsoft office tools ServiceNow experience preferred Navigating multiple technology tools including such as ServiceNow, Workday, ADP, Sharepoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc. Work Schedule: (Ex: M-F 8am-5pm)Is this Remote/Hybrid/Onsite?: Monday - Friday, ability to work the closing shift until 7 pm eastern / 6 pm central. This is a hybrid role. #J-18808-Ljbffr