Customer Service Representative

If you are looking for a customer service position where you can get coaching and training for a job that's in demand, we are looking for you! Sunday's are a requirement.


Apply today to join the team at Mr. Rooter Plumbing. We are

looking for the best people to join our team.

You may have never thought about customer service as a

career, but it's a job that pays extremely well! Plumbing is very important

service work that's always needed, even in times of economic uncertainty. As a

customer service representative, you'll be doing something that matters!

At Mr. Rooter Plumbing, you don't need prior customer

service experience or college degrees to join our team. (But if you have some,

that's a plus, especially if you have prior experience working in the

construction industry and familiar with construction permitting!)

We'll teach you everything you need to know to get started

in a career in this industry.

Plus, you'll be on a career path for more advanced customer

services skills and credentials that will give you future job security and an

opportunity to grow your income. That's why this is the best customer service

representative job on the planet!

How to Know if You Are a Good Fit for this Office

Professional Position

This customer service representative job isn't for everyone.

It can be hard work, but if you like a challenge, solving problems and helping

people, keep reading:
• You like interacting with people. You'll be the first

point of customer interaction with our company, reassuring the homeowner,

solving problems and saving the day. Plus, you'll be part of the team here at

Mr. Rooter Plumbing.
• You like working in a collaborative

environment. After your initial training, you'll be in you'll work with

management and dispatchers delivering a first-class customer experience to

homeowners.
• You are patient and persistent. You like figuring

things out and don't get frustrated easily. You're willing to take the time to

explain things and help people and see something through.
• You like working with technology. You'll need to be

comfortable using a variety of different digital technology and software

applications. We'll teach you the best way to use every system required to

perform the work.
• You aren't afraid of a challenge. You'll apply

creative solutions to complex problems that enables the franchise to achieve

strategic initiatives and financial goals.
• You like working with a team. You will be key in

maintaining a sound, positive work environment that fosters a culture of

excellence and teamwork.

You appreciate a great coach. At Mr. Rooter Plumbing, we

give our employees the training and coaching they need every day. We'll show

you multiple ways and different options for opportunities to grow your career

in the plumbing industry.

Here's What You'll Be Responsible For

Initially, you'll team up with a more experienced customer

service representative to train on the knowledge and skills you'll need to

perform. Once you are up to speed, you'll be the first point of contact in

providing an excellent experience for our customers.

You'll provide crucial services for our customers' homes and

families. Here are the things you'll be responsible for:
• Communicating with the Managers and Service

Professionals - You'll interact daily with management and the dispatcher

to synchronize activities to ensure the right tools and right technician are

sent to the homeowner at the right time to solve their plumbing needs.
• You are highly adaptable to a dynamic environment - You

can adjust easily to changes in priorities and demands of the homeowner as well

as management while maintaining focus on the goals of the franchise owner.
• Following Our Mr. Rooter Plumbing Process - You'll follow

our proven process, from greeting the customer to closing out the service job.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter

Plumbing and we keep our eyes on the numbers to ensure everyone wins. There's

even a physical scoreboard at the office so that we can celebrate the

victories.

Here are some of the things we measure:

Offering and Delivering Solutions - We educate our customers

thoroughly and give them the best options to solve their current issues, plus

to prevent more problems in the future. Then, we follow through to take care of

their plumbing needs.

Quality Workmanship - We make sure we get it done right, the

first time.

Operating Efficiently - We stay productive with our

time and carefully use materials to avoid waste.

High Customer Satisfaction - We collect customer feedback

through surveys and Google reviews that we tie back to each service call. We

are proud to maintain high scores for our brand and our location.

How We Take Care of Our Team Members
• Paid Training - We make sure that you have the knowledge

and skills to grow in your career.
• Computer and Software - We use state-of-the-art technology

and software to make the point of sale customer interactions faster and easier.

Benefits

401(k)

401(k) matching

Health Insurance

The starting pay range for this position is $18.00 to $22.00

per hour, depending on your level of experience doing similar work.

At Mr. Rooter Plumbing, we value helping our team members

build long-lasting careers in the home service industry, starting from entry

level positions all the way to team leaders or managers.

If you're ready to join our talented & enthusiastic team

that shows up ready to crush goals, it is time to take the next step! APPLY

TODAY