Customer Service Representative
CTS Engines
Job Title
This position requires strong interpersonal communication skills, the ability to interact effectively both orally and in writing with internal and external customers, and a firm understanding and working knowledge of finance and accounting. This person must be capable of developing customer relations and possess good general office experience. Additionally, this person must be a self-starter and be self-directed with the ability to work well under time constraints while meeting company and customer commitments.
Job Responsibilities
- Financial report and cost analysis in the development of invoice generation.
- Interacting daily with internal functional teams to ensure accurate reporting to Customers.
- Reviewing purchase orders and contracts in detail to assure invoicing accuracy.
- Cost estimating.
- Collecting data regarding man-hours, material transactions and repairs for invoicing.
- Entering orders into Quantum and managing orders in Quantum.
- Communicating effectively both verbally and in writing with internal and external customers.
Essential Knowledge, Skills and Abilities
Education: Minimum of high school diploma.
Experience: This position requires a minimum of one year of relevant working experience.
Knowledge, Skills & Abilities:
- Must be proficient in Microsoft Office Software to include Excel, Word, PowerPoint, and Outlook.
- Prefer a basic knowledge of jet engine maintenance or parts.
- Must have good problem-solving skills.
- Ability to understand and apply analytical and statistics tools.
- Results oriented with process and execution skills.
- Ability to progressively improve writing, presentation, and communication skills.
Working Conditions / Environment / Special Requirements
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, FAA, DOT, and State and Federal regulations.
- Ability to work flexible hours and different shifts if required.
- Some travel may be required including international.
- Employees be subject to the random drug and alcohol testing under FAA regulations.
General Commitment for All Employees
- Commitment to company values and complies with department norms, policies, directives, and procedures.
- Strive for continuous improvement to processes and procedures.
- Honors and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.
$150k - $200k
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