College Intern - Solution Center IT Help Desk

Select how often (in days) to receive an alert: College Intern - Solution Center IT Help Desk Location: Tempe, AZ, US Requisition ID: 20288 Benefits 401(k) plan with employer matching Access to a recreation and fitness facility Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year Summary SRP is recruiting a Solution Center/Help Desk Student Intern. The ideal candidate will be a college Freshman, or Sophomore in an IT related curriculum who has completed coursework to develop skills appropriate for the assignment. Selected candidate must be enrolled in college for a minimum of 6 credit hours (100+ level) during the Spring and Fall semesters to qualify. The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum. Responsibilities Provide phone/chat assistance to internal SRP employees with varying degrees of technical knowledge Provide excellent customer service, demonstrating patience while effectively dealing with employee technical problems Perform problem-solving over the phone or through chat and determine appropriate course of problem escalation as required, while ensuring detailed written documentation Education A high school diploma, GED, or equivalent is required. Additional Requirements and Qualifications Familiarity with many of the following: Microsoft Office (Word, Excel, PowerPoint, Access), Outlook, Exchange Microsoft 365 (MS365) applications Windows Operating Systems: Windows 11, Microsoft Edge, Chrome, and Firefox, to include understanding configuration and properties Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet Desktop hardware, including the ability to problem-solve hardware component issues Laptop hardware, including wireless Smartphones, Android and iPhone College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields. Hybrid Workplace SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona. Drug/Alcohol Policy Statement To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process. Equal Opportunity Employer Statement Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law. Work Authorization All candidates must be legally authorized to work in the United States. Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visas. #J-18808-Ljbffr Salt River Project