Operations Coordinator, Petroleum

Operations Coordinator - Onsite

Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Operations Coordinator to join our Caleb Brett team, on site, at our Chelsea, MA facility. This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award-winning leader in the ATIC Industry!

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.

What are we looking for?

The Operations Coordinator will support the Cargo & Analytical Assessment business by communicating with our internal and external clients ensuring that we deliver our services accurately. We're looking for someone with a strong work ethic, business acumen, excellent customer service, dependable & reliable, organized, and can set priorities.

Shift/Schedule: 8 am to 5 pm EST, Daily, Mon Thru Fri, on call weekend rotation.

Salary & Benefits Information

The base wage or salary range for this position is $70,000.00 to $76,960. In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What You'll Do:

• Manage Customer Job Assignments: Oversee job nominations and assignments from specific customers for a designated branch or area.
• Primary Customer Contact: Serve as the key customer liaison, handling job nominations, resolving issues, and making decisions, while managing receivables and maintaining accurate job records for billing and dispute resolution.
• Record and Track Job Orders: Accurately log service requests, assign unique identifiers, and maintain comprehensive records for each job.
• Client Review & Compliance: Review client instructions, identify operational or compliance issues, and collaborate with relevant parties to resolve any conflicts.
• Client Communication & Coordination: Ensure clear communication with clients regarding their needs, aligning them with the appropriate Intertek personnel, and notify Corporate Contract Administration of any contractual concerns.
• Information Flow Management: Coordinate between all parties involved in job assignments, ensuring timely and efficient service delivery.
• Report Preparation: Gather data from inspectors and labs, compiling final reports ready for publishing.
• Geographic & Service Awareness: Maintain an understanding of Intertek's locations and service capabilities to ensure proper resource allocation.
• Business Development Support: Collaborate with corporate business development on marketing plans, attend customer visits, and positively represent the branch and company.
• Occasional Dispatcher Duties: Perform non-discretionary tasks, including dispatching, only when necessary, and for no more than 25% of total work time.
• Performance Appraisals: Conduct annual performance reviews in line with supervisory responsibilities.

This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:

• Minimum two years of experience in an inspection company, with a solid understanding of contract basics.
• Strong knowledge of petroleum and chemical inspection procedures, as well as commodity testing and the importance of quality data.
• Familiarity with client business needs related to the services provided.
• Willingness to travel, with a valid driver's license and a reliable driving record.

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email View email address on click.appcast.io or call View phone number on click.appcast.io (option #5) to speak with a member of the HR Department.

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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.