Customer Service Representative III

Customer Service Representative III

The Neil Jones Food Company is seeking a Customer Service Representative III at our corporate headquarters in Vancouver, WA. The Neil Jones Food Company processes superior quality, fresh packed, vine-ripened California tomatoes and Pacific Northwest fruit. With headquarters in Vancouver, Washington, NJFC has been providing our nation's discerning foodservice, retail, industrial and institutional customers the finest quality canned and pouched products for over 35 years. NJFC operates three production facilities: Northwest Packing in Vancouver, WA; San Benito Foods, in Hollister, CA; and Toma-Tek in Firebaugh, CA.

Summary: Responsible to handle all aspects of daily order fulfillment and general order management for assigned area including International, Industrial or other more complex customer orders with multiple ship or freight requirements, from start to finish. Deliver a high level of customer service and satisfaction both to our internal departments/partners and external vendors and customers. Act as primary contact for orders in assigned area of responsibility. Assists customers with various requests for information; coordinates orders and deliveries with Brokers and Regional Sales Managers, warehouse personnel and supply chain/logistics as needed to provide timely service to customers. Builds and maintains strong business relationships with both internal departments, stakeholders and external vendors and customers through demonstrating a consistent positive attitude and professional communication both in writing and verbal. This is a non-exempt position.

Key Responsibilities:

• Handles all aspects of daily order fulfillment and general order management demonstrating a high level of order management knowledge and thorough industry knowledge. Consistently delivers excellent customer service and manages assigned region/sector with a high degree of accuracy. Maintains strong business relationships with both internal departments and external vendors and customers.
• Confirm orders or delivery delay/inventory issue back to customers in a timely and professional manner.
• Timely and accurately process customer orders with very low error ratio, less than 1%
• Confirm orders or delivery delay/inventory issue back to customers in a timely and professional manner, documenting any issue in order fulfillment software.
• Builds and maintains excellent relationships with brokers, buyers, customers, and internal departments.

Requirements:

• High school diploma; Associate's degree in business management, sales and marketing, or related field preferred; or, equivalent combination of experience and training that demonstrates the ability to perform the key responsibilities of this position.
• 3-5+ years of order management or customer service experience, preferably using PeopleSoft and in a Food Sales Industry.
• Advanced knowledge with PeopleSoft order fulfillment software, EDI software and process, and Microsoft suite.
• Advanced knowledge and understanding of order fulfillment process and Company product lines.
• Ability to pass a pre-employment drug test and background check including employment and educational verification.

Benefits:

• Medical, Dental, & Vision coverage
• 401(k) match with Traditional & Roth options available
• Company paid Life and AD&D insurance
• 10 paid vacation days, 9 paid holidays, and separate sick time
• Employee Assistance Program
• Numerous other voluntary insurance products available
• Convenient location, 2 miles west of downtown Vancouver
• Free parking

Applicants have rights under Federal Employment Laws

Family and Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

The Neil Jones Food Company participates in E-Verify

E-Verify Participation

If You Have the Right to Work, Don't Let Anyone Take It Away

We are an Equal Opportunity and Fair Chance Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, age, citizenship status, genetic information, military or veteran status, and other protected status under applicable law. We celebrate diversity and are committed to creating an inclusive environment for all employees.