Customer Service Representative

Join Our Customer Service Team!

Salmon Creek Indoor Customer Service Representatives are vital to the success of our business. As the face of Salmon Creek Indoor, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others. Whether it's answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Salmon Creek Indoor is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round.

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development
• Paid training
• Paid sick time
• SIMPLE IRA with employer match (upon eligibility)
• Referral program
• Opportunity for advancement
• Fitness-casual dress code
• Employee discounts
• Free Membership

Responsibilities

• Become well-versed in all Salmon Creek Indoor offerings to provide outstanding customer service.
• Collaborate with customers to answer questions and problem-solving.
• Effectively and professionally communicate with customers in person, on the phone, and by email.
• Assisting with sales of programming and customer memberships.
• Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms.
• Serve food, beverages, and concessions (MAST permit), if you don't have one, we will pay for your training to get this). Must be 21 years old to serve alcohol at the arena.
• Manage front desk appearance with stocking, facing, and rotation of inventory.
• Help maintain a clean facility.

Qualifications

• Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. They also:
• Build rapport with all customers and families
• Multi-task and manage time effectively
• Know how to have fun on the job!
• Previous customer service experience is preferred but not required.
• Undergo a background check

Desired Availability

• We are actively looking for candidates that currently have availability to work the following Days/Times:
• PRIORITY: Friday, Saturday, & Sunday Evenings
• Weekday Evenings
• Weekday Mornings

Compensation: $17.75 - $18.75 per hour