IT Support Associate

The IT Support Associate is responsible for delivering high‑quality onsite and remote technical support to employees across Crescent Energy's corporate and field locations. This role provides front‑line and intermediate end‑user support for devices, productivity tools, business applications, and workplace technology, helping ensure employees can work effectively and securely in office and field environments. Key Responsibilities Provide onsite and remote technical support for employees across corporate offices and field locations. Respond to and resolve incidents and service requests involving laptops, desktops, monitors, docking stations, printers, mobile devices, peripherals, and other workplace technology. Support end users with Microsoft technologies, including Windows, Microsoft 365, Outlook, Teams, OneDrive, and Office applications. Troubleshoot and resolve common software, hardware, connectivity, and access‑related issues in accordance with established support procedures. Provide support for business applications, including oil and gas‑specific software, escalating issues appropriately when additional expertise or vendor engagement is required. Deliver professional, responsive, and customer‑focused support through in‑person, phone, and remote channels. Device Deployment & Lifecycle Support Prepare, configure, deploy, replace, and recover end‑user devices and related hardware in accordance with IT standards. Perform workstation setups, monitor installations, office moves, peripheral replacements, and related support tasks for assigned locations. Assist with basic asset inventory activities, equipment handling, and device lifecycle processes. Accurately document incidents, service requests, resolutions, and device assignments in approved ticketing and asset management systems. Operational Support & Team Collaboration Follow established support processes, knowledge documentation, and security standards to ensure consistent service delivery. Escalate unresolved or higher‑complexity issues in a timely manner while maintaining ownership through resolution. Partner with Desktop Engineering and other IT teams to support issue resolution and improve the overall end‑user experience. Identify recurring issues and contribute to process improvements, support documentation, and service consistency across locations. Participate in the after‑hours on‑call rotation to support urgent business needs outside normal working hours. Create and maintain knowledge articles, support documentation, and standard operating procedures to improve team effectiveness and user experience. Education Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience 3-5 years of experience in IT end‑user support, desktop support, service desk, or a similar technical support role. Experience supporting Windows‑based environments and enterprise productivity tools required. Experience supporting users in a multi‑site environment preferred. Oil and gas industry experience preferred, but not required. Skills & Competencies Solid understanding of Microsoft desktop and cloud technologies, including Windows and Microsoft 365. Working knowledge of endpoint troubleshooting, software installation, hardware support, user account support, and standard device provisioning activities. Strong customer service orientation and ability to communicate effectively with technical and non‑technical users. Ability to manage multiple priorities, follow through on open issues, and deliver timely resolution. Demonstrated professionalism, reliability, and a team‑oriented approach to support delivery. Work Environment & Physical Requirements Onsite presence five days per week in the assigned support area, which may include corporate offices and field office locations. Work performed in both office and operational environments, with support provided in person and remotely. May require local travel between supported sites based on business needs. Must be able to move boxes and equipment, transport and install monitors and peripherals, set up workstations, and perform other hands‑on support activities. May require bending, lifting, reaching, crawling under desks, and handling IT equipment during installations, moves, and support tasks. Potential exposure to field environments and varying weather conditions when supporting remote or operational locations, requiring adherence to safety protocols. Must be available for participation in an after‑hours on‑call rotation and emergency support situations as needed. EEO Statement Crescent Energy is an equal‑opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, gender/pregnancy, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected status. Crescent Energy is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr