IT Support Specialist

Talascend is currently seeking an IT Support Specialist for a contract opportunity with our client in Houston, Texas .


Overview


The IT Support Specialist will support local information technology infrastructure and services, including hardware, software, operating systems, video conferencing, network troubleshooting, and printing infrastructure to assist internal customers.


Responsibilities

• Servicing incident and request tasks for deployed infrastructure services to end-users, including moves, adds, and changes. Providing hardware, software, and operating system upgrades for end-user devices such as PCs and mobile devices.
• Following established technology standards, policies, and support processes.
• Establishing and monitoring metrics on service delivery and customer satisfaction.
• Providing end-user support for collaboration technologies, including video conferencing, Smart displays like Surface Hubs, Skype for Business, and Microsoft Teams.
• Supporting local area network and wireless network infrastructure.
• Supporting end-user requirements related to Active Directory, DHCP, DNS, print and file services, including Follow Me Print.
• Managing and maintaining local assets and configuration items in ServiceNow.
• Performing Moves, Adds, and Changes.
• Participating in special projects as assigned.
• Traveling to offices or job sites for short-term project support.
• Providing proactive and timely support to executives and VIPs.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or 7 years of related IT experience.
• At least 1 year of experience providing end-user IT support, supporting hardware, peripherals, software, video conferencing, and operating systems.
• At least 1 year of experience with incident and request management systems like ServiceNow.
• At least 1 year of experience supporting executives and VIPs.

Preferred Qualifications

• Experience with identification, evaluation, prioritization, and resolution of hardware and software incidents and requests.
• Effective communication skills with customers and other departments within the organization.
• Ability to work within a local and distributed team environment.
• Understanding of basic networking technologies and principles.
• Ability to work in a demanding environment, managing multiple priorities.
• Ability to identify, plan, install, and support off-site meetings and conferences.
• Ability to lift up to 50 lbs.
• A+ certification is preferred.

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.


Background Check and Drug Screen may be required.