IT Specialist II

IT Specialist II, IT Service Delivery Reports to: Senior Manager, IT Service Delivery FLSA Status: Full time The Opportunity The IT Specialist II ensures proper computer, software, and network operation so that end users can accomplish appropriate business tasks for all business units. This position assists customers by taking service desk calls on a shift basis and provides support, training, and access management as needed. They are also responsible for the build, deployment, effective maintenance, and tracking of all IT equipment. The IT Specialist II assists in the development of strategies and plans to create technology solutions that are in alignment with business operations. This role requires excellent interpersonal and communication skills, both oral and written, to articulate ideas to technical and non‑technical audiences. Responsibilities New user equipment and account setup, including deployment and license management. Train end users in the use of equipment and software. Actively diagnose and respond to support tickets, incoming calls, emails, and walk‑up requests. Track and monitor the problem to ensure a timely resolution and follow‑up. Provide both in‑person support and support for remote workers. Support Apple products such as MacBook, iPad, & iPhone. Support Microsoft products such as Windows, Office, Office 365, and other cloud‑based applications and support various vendor applications as needed. Configure and support iPhone and iPad devices. Assist staff by providing audio/video conference support for presentations and meetings. Provide direct support of cyber security practices maintaining anti‑malware, threat management, vulnerability management and anti‑phishing technologies. Interact with vendors to facilitate repairs of hardware, i.e., printers and laptops. Manage inventory of hardware and software assets. Support development and implementation of new computer projects and new hardware installations as well as software rollouts. Perform system administration for various enterprise tools and platforms. Perform hardware and software system configuration, maintenance, and upgrades. Manage projects of moderate scope, such as design and implementation, system migrations, and MDM deployments. Evaluate products and IT processes and then recommend changes. Document IT processes, workflows, and produce system documentation as needed. Occasional travel to branch office locations may be required. Education/Experience Minimum 2 years of experience in an IT services support role. MacOS experience required. iOS experience preferred. Microsoft (MCP) Certification and/or ITIL (fundamentals level) preferred. Familiarity with PowerShell required. Office 365 administration preferred. Azure and Windows Server experience preferred. MSP experience preferred. Knowledge of TCP/IP – LAN, WAN, WLAN, and VLAN technologies. Knowledge of MS Active Directory infrastructure. Familiarity with IP Telephony and cell phone technology. Excellent analytic and problem‑solving skills. Capable of working independently with minimal supervision. Language Skills Read and comprehend simple instructions, short correspondence, and memos. Write correspondence. Present information effectively in one‑on‑one and small group situations to customers, clients, and other organization employees. Additional Skills Discern between and prioritize tasks to determine the best way to accomplish goals. Organize tasks to get results in a timely manner and often against strict deadlines. Sort out processes and simplify them to maximize workflow. Manage people and situations when conflicts arise. Seize opportunities with the drive to complete goals. Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Handle problems involving several concrete variables in standardized situations. Possess the mental stamina for problem solving and prioritizing multiple tasks. Establish and grow relationships with customers through effective verbal and written communication. Have a strong dedication to the needs of the customers, manufacturers, and peers. Have patience and listen actively to all business partners. Skillfully negotiate with a minimum of noise, while managing stress. Demonstrate integrity and trust through appropriate directness and truthfulness. Understand personal strengths and weaknesses, seek feedback, and improve upon shortcomings. Will be required to work in an office environment and occasionally in the field. Physical Demands Hands are regularly needed to operate a computer keyboard and telephone. Frequent standing, walking, and sitting are necessary. Occasional climbing, balancing, stooping, kneeling, crouching, or crawling are also necessary. Must be able to regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Why Meriton? Medical Insurance, Dental Insurance, Vision Insurance 100% company match on 401(k) contributions, up to 6% of pay. Tuition Reimbursement Company‑paid Disability insurance (short‑term and long‑term) Company‑paid group life insurance Paid Time Off & Holidays Employee‑paid supplemental insurance options Employee Assistance Program (EAP) FSA, HSA and commuter benefits options Paid parental leave Career growth and learning …and so much more! Equal Opportunity Employer Meriton is an Equal Opportunity Employer. Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship. Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location. #J-18808-Ljbffr Meriton