Desktop Admin - SCCM

Company Description

PDDN is committed to helping our customers achieve their technology goals and will always emphasize on the success of our customers as our top priority and in building long term and productive relationships. PDDN's goal of adding the best value to its customers with a combination of right technology, right people, and right costs is achieved through experience and integrity of our consultants and our custom delivery processes.

We Offer

PDDN is a provider of end-to-end software solutions and IT consulting services. With integrated solutions, software development, technical services, . helps customers achieve their technology goals thereby allowing the clients to focus on their business. Our experience, combined with dedication and timeliness, ensures the best value to our customers.

Our services include

• Technical/Software Staffing needs.
• Custom Applications.
• Project Based Solutions.
• Development/Maintenance Project.

Job Description

Job Title: Desktop Admin

Location: Groveport, OH

Duration: 4-6+ Months

Responsibilities

• Management of general IT Operations and services for multiple sites including adds, moves, changes, monitoring and reporting as assigned by Management team.
• Travel to other sites (globally) to assist on projects as assigned by Management team
• On call to respond to site support after hours
• Proficiency in Win10, Office 2016/365, Server 2012, Active Directory, DNS, MS SCCM
• Networking, Cabling, Tone, Tracing cables
• Working with Dell workstations, Laptops, MS Surface products
• Proficiency with RF devices (handheld Intermec CK3, Truck mounted VM1 Thor)
• Proficiency working with Zebra ZT510, 105SL printers
• Familiarity with troubleshooting Cisco IP phones and Wireless Access Points
• Supporting Shipping workstations with UPS WorldShip
• Service Now (ITSM)

Minimum Qualifications:

• Bachelor's degree in Computer Science or related field preferred
• Directly related work experience may be substituted for degree
• IT Certifications a plus
• 3-5 years’ experience providing technical support for systems with software and hardware components.
• Strong technical attitude and ability to quickly learn and apply technical knowledge
• Excellent troubleshooting and problem solving skills
• Ability to multi-task in an interrupt-driven environment
• Ability to work without supervision
• Good communication skills
• Strong customer service skills

Qualifications

Zebra ZT510, 105SL printers, Service Now (ITSM), 

Additional Information

• Proficiency working with Zebra ZT510, 105SL printers
• Familiarity with troubleshooting Cisco IP phones and Wireless Access Points
• Supporting Shipping workstations with UPS WorldShip
• Service Now (ITSM), SNOW