File Processing Admin

File Processing Admin (Full-Time) – Power Dry | Columbus, OH Power Dry has been a leader in water damage restoration in the Kansas City metro area for over 37 years. We are looking for a File Processing Admin to support our administrative operations in Columbus, Ohio. This full‑time entry‑level position will manage insurance estimate creation, document control, file processing, and general administrative support. Position Overview This role works cross‑functionally with technicians, project managers, and external stakeholders to ensure all documentation and billing aligns with industry standards and insurance guidelines. The position offers flexible hours Monday through Friday and the potential for hybrid remote work after successful completion of training. Key Responsibilities Prepare detailed and accurate job estimates using Xactimate software in accordance with insurance industry standards. Collaborate with project managers and field technicians to gather scope‑specific details. Ensure estimates are submitted timely and follow up on pending approvals or revisions. Support claim negotiations with insurance adjusters as needed. Create, organize, and maintain digital job files from intake to closeout. Ensure all customer documentation, contracts, and photos are uploaded and accurately recorded. Track job progress and follow up on outstanding paperwork or data. Maintain internal databases and logs with up‑to‑date status and billing notes. Respond professionally to incoming calls and emails, collecting detailed customer information. Communicate with insurance companies and third‑party administrators (TPAs) regarding estimate status and documentation. Assist customers with billing‑related questions and ensure a positive service experience. Perform administrative tasks including data entry, document formatting, reporting, and cross‑team support. Assist in refining internal billing workflows and administrative systems to improve efficiency. Provide backup support to other office roles as needed during peak demand. Qualifications Required Xactimate experience is preferred but not required (willing to train). High attention to detail with strong organizational and analytical skills. Proficient with Microsoft Excel, document management, and basic office software. Strong written and verbal communication skills. Ability to prioritize multiple tasks in a fast‑paced environment. Self‑starter with the ability to work independently and meet deadlines. Preferred Previous administrative experience in the insurance or emergency restoration industry. Familiarity with CRM systems or job‑tracking platforms (e.g., DASH, Job‑Dox, etc.). Working knowledge of insurance claim processes and documentation standards. Compensation & Benefits Starting Pay: $18.00/hour + performance‑based bonus potential. Health Insurance: Company‑paid (Employee) insurance with buy‑up options available. Life Insurance: 100% company‑paid coverage. 401(k): Employer matching available. Paid Time Off: 10 PTO days + 1 floating holiday annually. Professional Growth: Advancement opportunities in a fast‑growing company. Work Environment: Beautiful, modern office with positive and supportive culture. Remote Flexibility: Hybrid work option available after training and trial period. Additional Requirements Successful completion of background check and drug screening. Full‑time availability: Monday–Friday, 40 hours/week. Must be authorized to work in the United States. #J-18808-Ljbffr