Senior Enterprise Implementation Specialist

Role Description

The Senior Enterprise Implementation Specialist is a senior customer delivery leader within Professional Services, responsible for leading the end-to-end implementation of Exostar’s SaaS platform for enterprise customers. This role serves as the primary implementation owner for customer deployments, ensuring successful project execution from requirements gathering and solution scoping through testing, go-live, and hypercare.

Implementation leadership includes:

• Project planning
• Stakeholder management
• Business requirements analysis
• Implementation strategy
• Testing coordination
• Deployment readiness
• Customer adoption activities

Operating with a high degree of independence, this individual partners with customer stakeholders, internal teams, and executive sponsors to drive successful outcomes, manage implementation risks, and deliver scalable, high-quality customer solutions in regulated and operationally complex environments.

Your day if you join us:

• Lead enterprise customer implementations from project initiation through go-live and hypercare.
• Serve as the primary implementation owner and customer-facing lead for assigned customer projects.
• Facilitate requirements gathering sessions and translate business objectives into implementation plans and delivery milestones.
• Develop project schedules, implementation roadmaps, risk mitigation plans, and customer communication strategies.
• Partner with Sales, Product Management, Engineering, Customer Success, and Support to ensure successful project execution.
• Assist with solution scoping, implementation planning, and Statement of Work (SOW) development for new and existing customers.
• Coordinate testing activities including User Acceptance Testing (UAT), transaction validation, defect management, and deployment readiness reviews.
• Lead go-live planning, deployment execution, and hypercare activities to ensure successful customer adoption.
• Manage project risks, issues, dependencies, and escalations while maintaining alignment with customer expectations and business objectives.
• Facilitate executive and stakeholder communications, providing regular status updates, implementation metrics, and risk assessments.
• Advise customers on implementation best practices, change management considerations, and operational readiness activities.
• Contribute to the continuous improvement of Exostar’s implementation methodology, delivery framework, templates, and playbooks.
• Work cross-functionally with Product and Engineering teams to communicate customer feedback, identify process improvements, and influence future platform enhancements.
• Mentor team members by sharing implementation best practices, customer engagement strategies, and delivery expertise.
• Ensure compliance with Exostar’s security standards and customer-specific regulatory requirements throughout all phases of implementation.

Qualifications

• Bachelor's degree (or foreign equivalent) in Business, Information Systems, Supply Chain Management, Engineering, or related field.
• 6+ years of experience leading enterprise software implementations, customer delivery programs, or professional services engagements.
• 6+ years of experience managing customer-facing projects with multiple stakeholders and cross-functional teams.
• Demonstrated experience leading implementations from requirements gathering through production deployment and post-launch support.
• Experience working within SaaS, enterprise software, supply chain, procurement, or digital transformation environments preferred.
• Experience supporting customers in regulated industries such as Aerospace & Defense, life sciences, or manufacturing preferred.
• Strong experience leading enterprise SaaS implementations or customer delivery programs.
• Proven ability to manage complex customer projects across multiple stakeholders and functional teams.
• Experience gathering business requirements and translating them into implementation plans and customer deliverables.
• Strong project management skills including planning, scheduling, risk management, and stakeholder communication.
• Experience coordinating testing, deployment, and go-live activities.
• Ability to manage executive-level customer relationships and drive alignment across business and technical teams.
• Strong communication, presentation, facilitation, and problem-solving skills.
• Experience serving as the primary owner for customer-facing implementation engagements.

Preferred Qualifications

• Experience supporting customers in Aerospace & Defense, manufacturing, supply chain, or other regulated industries.
• Familiarity with Procure-to-Pay (P2P), Order-to-Cash (O2C), supplier collaboration, or supply chain processes.
• Experience contributing to Statements of Work (SOWs), project scoping, or implementation estimates.
• PMP, Agile, Scrum, or related project management certifications.
• Experience using Jira, Smartsheet, Microsoft Project, or similar project management platforms.
• Experience mentoring team members or contributing to implementation methodology improvements.