Front Desk Receptionist

Job Description

Job Description

About the Role:
Fresno CBAS is looking for a friendly and organized Part-Time, Front Desk Receptionist (Monday through Friday, 7:30 AM - 1:30 PM) to be the welcoming face of our Center in Fresno, CA. This is a great opportunity to make a meaningful impact by supporting participants and staff in a warm, community-focused environment.

As a Front Desk Receptionist for Fresno CBAS, you will also be responsible answering phone calls, scheduling appointments, and providing general administrative support. The ideal candidate should be empathetic and capable of managing a busy reception area while maintaining professionalism and discretion.

Responsibilities: 

1. Participant Reception: Greet participants warmly, sign them in, and provide assistance as needed. Ensure a friendly and welcoming atmosphere in the reception area.
2. Appointment Scheduling: Schedule participants appointments, ensuring efficient use of available time slots. Coordinate with CBAS staff to manage scheduling changes or cancellations.
3. Telephone Handling: Answer incoming phone calls, transfer calls to the appropriate department, and provide information to callers. Take messages and ensure they reach the intended recipient promptly.
4. Participant Information: Maintain accurate participant information in the system, including contact details, insurance information, and relevant medical records.
5. Documentation: Assist in the completion of necessary paperwork, including participant registration, insurance verification, and other administrative forms.
6. Participant Assistance: Provide information to participants regarding services, procedures, and policies. Address participant inquiries and concerns, or direct them to the appropriate CBAS staff member for resolution.
7. Administrative Support: Assist with general office tasks, such as filing, data entry, and managing office supplies. Collaborate with other CBAS staff members to maintain a well- organized front desk area.
8. Security and Compliance: Ensure adherence to confidentiality and security protocols in handling participant information. Comply with healthcare regulations and maintain a safe and clean reception area.

Requirements:

• High school diploma or GED required
• Prior experience in a receptionist, front desk, or administrative role preferred
• Strong verbal and written communication skills
• Proficiency in basic computer applications including Microsoft Office
• Bilingual in English and Spanish is a plus
• Compassionate, patient, and professional demeanor
• Ability to multitask and stay organized in a fast-paced environment

Working Conditions:  

• This position involves assisting participants within a defined geographic area.
• Front Desk Receptionists may be required to work flexible hours, including early mornings and late afternoons.
• Physical stamina is necessary to assist participants with mobility challenges and to handle potential emergency situations.

About Us:
Fresno CBAS is a Community-Based Adult Services Center dedicated to providing high-quality care and support to seniors and adults with chronic conditions in Fresno County, CA. Our participants and their families trust us to deliver compassionate, person-centered services that enhance quality of life. Our team is passionate about what they do, making Fresno CBAS a rewarding and fulfilling place to work.