Customer Care Representatives

About US

Covisian is a leading global omni-channel contact center, supporting organizations across the financial, healthcare, government, and transportation sectors. Our success is driven by our people, our culture, and our commitment to exceeding client expectations.

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. We simplify how people do business with state and local government through our award-winning digital government and payment platform. Alongside its government partners, PayIt is transforming the customer experience by making government services more modern, convenient, and mobile.

Together, Covisian and PayIt deliver meaningful, people-first service that makes a real impact for the consumer.

Position Overview

We are hiring Customer Care Representatives to support PayIt's omni-channel customer support for PayIt's web-site tools. This is a great opportunity for individuals who take pride in delivering a reliable, professional customer experience and who thrive in a fast-paced, technology-driven environment.

You will serve as a front-line support professional, supporting users through voice and written channels while providing clear, empathetic, and solution-oriented assistance.

Key Responsibilities

• Assist customers with PayIt's web-site tools.
• Provide accurate and timely responses to inquiries about government services and transactions
• Provide clear, professional, and grammatically correct written communication
• Navigate multiple systems and applications efficiently
• Follow compliance, quality, and security standards
• Participate in training, coaching, and team meetings
• Support operational needs, including occasional schedule adjustments

Qualifications & Skills

• Strong written and verbal communication skills
• Excellent grammar and attention to detail
• Professional demeanor and customer-focused mindset
• Computer proficiency and ability to learn new systems
• Reliability, adaptability, and motivated to grow
• Prior customer service experience is preferred, but not required.

Why Work With Us?

We don't just offer jobs - we build careers.

? Covisian Benefits & Culture

• Paid Training
• Paid Time Off (PTO) & Holiday Pay (after 90 days)
• Competitive bonus program , featuring attendance bonuses, shift and weekend differentials, and anniversary bonuses.
• Strong level-up program accompanied by pay increase
• 401(k) with Company Match
• Health, Dental, Vision & Voluntary Life Insurance (effective first of the month after 60 days)

Wages On-Demand through ZayZoon

Monthly Employee Recognition & Engagement Activities

Extensive Learning & Development Programs , including:

• Covisian University
• CSR Leadership Prep Academy
• Leadership Development Internship
• Ongoing coaching and team development

Covisian proudly promotes from within-99% of leadership roles are internal promotions.

Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background & credit check.

In conjunction with candidacy and potential employment I provide my express consent and authorization for Covisian and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns, and those working on its behalf to contact me at any telephone number I provide using an automated telephone dialing system or artificial or prerecorded voice (including, without limitation, using artificial intelligence "AI"). My consent to receive telephone communications is not required to apply for a position. I may revoke consent by replying "STOP" to any text message I receive, or verbally on any telephone call I may receive. Alternatively, I may submit a request to View email address on click.appcast.io

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Work Location: In person.