Patient Registration Representative

Job Summary Responsible for ensuring accuracy and completeness of patient registration and billing data after the clinical encounter. Provides expertise in reviewing, correcting, and submitting claims to support timely and accurate reimbursement. Coordinates with patients, payers, and internal departments to collect missing information, resolve data errors, and reduce denials. Contributes to process improvements, mentors staff and supports revenue cycle performance by maintaining compliance with organizational policies and regulatory standards. Essential Functions Maintains a queue or worklist of accounts flagged for registration or billing follow‑up. Independently review and correct claims and charge errors rejected, denied, or suspended due to registration or data issues. Contacts patients to collect or clarify workers’ compensation, accident, or insurance details including claim numbers, employer, or authorization information. Documents communications, tracks responses, and updates patient account records with accuracy. Coordinates with employers, insurance carriers, attorneys, or adjusters to obtain required documentation. Verifies and obtains subrogation or third‑party liability information to support accurate billing. Meets departmental KPIs for claim resolution, registration completeness, denial reduction, and accounts receivable performance. Collaborates with registration, billing, clinical, coding, and customer service teams to ensure seamless information flow. Provides feedback to frontline registration staff to reduce recurring data entry errors. Participates in process improvement initiatives to enhance registration and billing accuracy. Performs other duties as assigned. Education Requirement High school diploma or equivalent. Experience Requirement 2–3 years of experience in patient access, registration, billing, or revenue cycle operations. An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted. Certifications & Licensures N/A Working Conditions Lifting, pushing, and/or pulling objects up to 50lbs: Intermittent (10%-50%). Lifting, pushing, and/or pulling objects over 50lbs: Never. Standing or walking with objects up to 10lbs: Intermittent (10%–50%). Standing or walking with objects up to 25lbs: Never to occasional (not a regular expectation). Sitting at computer workstation for extended periods: Intermittent (10%-50%). Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: Never. Repetitive motion (typing, data entry, scanning): Regular (>50% of the time). Working at heights above 4 feet: Never. Working in confined spaces: Never. Risk of injuries from use of equipment on the job: Rare. Job‑related travel: Never to occasional. Loud noises: Occasional ( Temperature extremes: Never. Hazardous chemicals and fumes including waste: Occasional ( Radiation: Occasional ( Burns: Never. Cuts/Punctures: Never to occasional. Bloodborne/airborne pathogens: Intermittent (10%-50%). Recombinant DNA or viral vectors: Never. Combative/violent people: Intermittent (10%-50%). Animal handling (including carcasses): Never. Exposure to communicable diseases, high‑stress environment, frequent patient/family interactions, and potential exposure to traumatic situations. Physical Demands This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. The role also involves frequent standing while performing tasks and frequent walking throughout the work environment. Department & Location Department: Patient Access Shift: Flex (United States of America) Address: 2001 Scioto Trail, Portsmouth, Ohio #J-18808-Ljbffr KDOH Portsmouth Hospital Corporation