Customer Service Representative

Customer Service Representative This role supports customers by identifying and supplying the parts and products they need, with a strong focus on fluid power and automation solutions. You will interact extensively with customers to clarify requirements, research and recommend appropriate parts, prepare quotes, and process orders. The position combines customer service, technical support, and inside sales, including generating new business, add-on sales, and leads for outside sales. You will work closely with original equipment manufacturers, industrial companies, heavy equipment users, and other customers where fluid power and automation products are utilized. Responsibilities Process customer orders and quotes for a wide range of products and value-added services received through email and phone inquiries. Answer delivery-related inquiries by checking stock availability, back order status, vendor schedules, and shipping dates, and follow up on purchasing and receiving of specific products. Work from worksheets, inventory lists, part number files, and related documentation to assist customers in identifying parts, gathering cost and discount information, and confirming stock availability. Expedite order inquiries by checking order status, following up on back orders and lost orders, and ensuring timely resolution. Investigate defects, damages, and incorrect shipments, coordinating corrective actions and communicating outcomes to customers. Follow up on the status of in-house repairs and provide customers with timely updates. Assist walk-in customers by identifying their product needs, providing technical support, and processing their orders efficiently. Monitor customer returns, investigate causes, recommend or approve reshipments or credits, and complete all necessary documentation. Proactively seek and develop opportunities to increase business and expand the account base by qualifying and opening new business accounts. Utilize sales techniques to add-on sell, up-sell, and promote related products and services while maintaining professional customer service. Efficiently and professionally service sales accounts and maintain a detailed history of customer interactions and discussions in organizational systems. Develop and maintain strong customer relationships, continuously striving to build rapport and ensure high levels of customer satisfaction. Attend product training seminars to enhance product knowledge and improve the ability to support customers effectively. Uphold a professional image in all customer interactions, particularly over the phone, and represent the company's products and services with integrity. Essential Skills Demonstrated ability to learn and apply new information quickly in a technical and sales-oriented environment. Experience in telesales, outside sales, or a combination of both, with a focus on customer interaction and order generation. Product knowledge of fluid power products and automation components such as actuators, air valves, and compressors Clear, pleasant, and professional speaking voice suitable for phone-based sales and customer communication. Strong interpersonal and communication abilities, with the capacity to establish rapport and build relationships with current and potential customers. Effective negotiation and closing skills to drive sales and secure customer commitments. Ability to establish and maintain professional interpersonal relationships with customers and internal contacts. Solid organizational skills, including the ability to manage multiple competing priorities and maintain accurate records. Good problem-solving and reasoning skills to address customer issues and identify appropriate solutions. Basic computer skills, including proficiency with the MS Office suite. High level of integrity, with a willingness to accept responsibility for actions and decisions. Ability to accept constructive criticism without becoming defensive and to use feedback to improve performance. Strong listening skills and a solid command of the English language for clear, precise communication. High degree of personal organization and the ability to focus on goals and achieve predetermined results. Confidence in presenting ideas, defending positions, and completing work assignments independently. Additional Skills & Qualifications Experience supporting original equipment manufacturers, industrial companies, heavy equipment customers, or similar customer bases. Experience in automation products, including actuators, air valves, compressors, and related mechanical components. Prior experience in customer service roles involving order processing, returns, and technical support. Familiarity with working from inventory lists, part number files, and other technical documentation to identify and source parts. Exposure to fluid power systems and components, with an interest in expanding product knowledge through ongoing training. Willingness to attend product training seminars to stay current on new products and technologies. Ability to utilize organizational systems or CRM tools to maintain detailed customer histories and interaction records. Work Environment The role operates in a customer-focused environment that combines phone-based and in-person interactions. You will support customers by email, phone, and at a service counter, using computer systems, inventory tools, and MS Office applications to research products, check availability, and process orders. The position involves frequent coordination with purchasing, receiving, and repair teams to track orders, shipments, and in-house repairs. You will handle parts and products related to fluid power and automation, often referencing inventory lists and part number files. The environment values professionalism, organization, and proactive communication, with regular opportunities to participate in product training seminars to enhance technical knowledge and sales effectiveness. Job Type & Location This is a Contract to Hire position based out of Norcross, GA. Pay and Benefits The pay range for this position is $30.00 - $33.65/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Norcross,GA. Application Deadline This position is anticipated to close on Aug 14, 2026.