Area Manager - Buffalo Wild Wings/Dunkin

Job Description

Job Description

About the Role

An Area Manager generally provides leadership, Training, coaching and direction to approximately 5-10 restaurants. An Area Manager supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Key Responsibilities

• Able to perform all duties of restaurant team members and restaurant managers
• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards
• Able to train and develop the Managers for Future expansion.
• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability
• Understand local marketing area and competitor trends
• Establish sales and service goals with franchise owner and restaurant managers
• Provides great guest service and resolves issues
• Lead team meetings
• Lead Trainings
• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives
• Ensure that restaurants correctly execute new products and processes in a marketing window
• Develop business plans for their portfolio and develop action plans with franchise owners.
• Drive a clear vision and clearly communicates to the team
• Engages with Brands Field Operations team as appropriate

Management Responsibilities

• Recruit, hire, onboard and develop restaurant managers
• Plan, monitor, appraise and review restaurant employee performance
• Manage and coordinate the Restaurant Management team to support their restaurant performance & execution
• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality
• College degree preferred

Key Competencies

• Strong analytical skills and business acumen
• Works well with others in a fun, fast-paced team environment
• On time, demonstrates honesty and a positive attitude
• Willingness to learn and embrace change
• Guest focused
• Ability to train and develop a team
• Time management
• Problem solving
• Motivating others

Physical Demands / Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages
• Wearing a headset (if applicable)
• Requires travel between restaurants located in northern NJ(MUST)

QSR Industry in Northern NJ/NYC

Company Description

QSR Industry in Northern NJ/NYC