Receptionist / Administrative Secretary

Receptionist / Administrative Secretary

Royal Hawaiian Movers is seeking a friendly, organized, and detail-oriented Receptionist / Administrative Secretary to support our Household Goods and Military Moves operations. This position serves as the first point of contact for customers, visitors, drivers, and vendors while providing administrative, customer service, data entry, and office support. Pay: $18.00 - $20.00 per hour (Based on Experience) Location: Royal Hawaiian Movers 3005 Ualena Street Honolulu, HI 96819 To Apply: Please call Mahela at View phone number on click.appcast.io or visit our office at the address above. The Receptionist / Administrative Secretary is responsible for welcoming visitors, managing incoming calls and emails, coordinating customer communications, performing data entry, maintaining organized filing systems, preparing shipping and move documentation, ordering office supplies, and supporting daily office operations. The ideal candidate is professional, customer-focused, highly organized, and able to work efficiently in a fast-paced environment.

Essential Duties & Responsibilities

Reception & Customer Service

• Greet and assist customers, visitors, drivers, and vendors in a professional and welcoming manner.
• Answer, screen, and direct incoming phone calls using proper phone etiquette.
• Provide exceptional customer service and follow through on commitments.
• Assist customers with the movement of personal household goods into and out of Hawaii.
• Maintain daily email correspondence with customers, agents, and service providers.
• Respond promptly to customer inquiries and logistics-related questions.
• Follow up with customers regarding important move dates.

Administrative & Secretarial Support

• Organize and maintain inbound and outbound customer files.
• Perform filing, scanning, copying, and document management tasks.
• Upload, sort, and organize documents within electronic databases.
• Organized office documents/filing.
• Order and maintain office supplies and monitor inventory levels.
• Assist management and operations staff with administrative projects and other duties as assigned.

Data Entry & Documentation

• Enter, update, and maintain information in the company's central database.
• Ensure database accuracy, integrity, and confidentiality.
• Type and process data quickly and accurately in a high-volume environment.

Operations & Logistics Support

• Work closely with the Operations team to coordinate moving services and communicate with customers on daily schedules.
• Perform stenciling duties and assist with shipment identification and move-related paperwork.

Qualifications

Required Skills & Abilities

• Excellent customer service and communication skills.
• Professional phone etiquette.
• Strong data entry and typing skills.
• Strong attention to detail and organizational skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Reliable, dependable, and punctual.
• Positive, friendly, and professional attitude.
• Ability to work independently and as part of a team.
• Willingness to learn and grow within the company.

Education & Experience

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in data entry, receptionist, administrative support, or customer service.
• Experience in transportation, logistics, moving, or office administration is preferred.

Physical Requirements

• Ability to lift and carry up to 25 pounds occasionally, including office supplies, packages, and similar items.
• Prolonged periods of sitting, typing, and working at a computer.
• Ability to stand, walk, bend, reach, and move throughout the office to assist customers and staff as needed.

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (Medical & Dependent Care)
• Supplemental Benefits
• Growth and advancement opportunities

Apply Today! Join Royal Hawaiian Movers and become part of a team dedicated to providing outstanding service to our customers and military families throughout Hawaii and beyond. Call Mahela at View phone number on click.appcast.io or visit 3005 Ualena Street, Honolulu, HI 96819 to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.