Airport Customer Service Agent - Wilmington

$18 per hour

The Landline Company

New Castle, DE

Job Description

Pay: From $18.00 per hour

Airport Customer Service Agent

The Landline Company

Atlantic City International Airport

Wilmington, DE

The Landline Company ( landlineco.com ) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including Delta, Jet Blue, American Airlines, Sun Country Airlines, and Air Canada. With American Airlines, we take passengers to and from the Philadelphia airport to local regional airports including Wilmington, Wilkes-Barre/Scranton, Trenton, Atlantic City, and Allentown via our signature motor coach service. We are seeking Customer Service Agents to join us at our Wilmington, DE location.

The Role:

We are seeking part-time Customer Service Agents to join our team! You will be responsible for assisting customers at the Wilmington DE Airport in a welcoming and professional manner.

Responsibilities:

Greet customers and provide information about our services
Assist customers with the boarding process
Answer customer questions and resolve customer concerns
Enter passenger information into reservations systems
Document and update customer records based on interactions
Load and remove customer baggage from Landline vehicles and baggage carousels
Develop and maintain knowledge of Landline’s products and services
Carry out Ground Security Coordinator functions when needed
All other duties as assigned

Qualifications:

High School Diploma, GED, or equivalent education required
Minimum of 2 years of customer service experience
Experience working with an Airline Passenger Service System is preferred
Ability to pass a pre-employment drug screen, including marijuana , and participate in random drug and alcohol testing throughout employment (this is a USDOT safety-sensitive position )
Ability to pass a company background check (7-year history) and a TSA criminal history records check (10-year history) to obtain the required badge for access to secure airport areas
Valid driver's license and reliable personal transportation are required. Due to the 2:30 AM start time for this position, employees must have dependable transportation to consistently report to work on time. Public transportation, rides from friends or family, and rideshare services such as Uber or Lyft are not considered reliable transportation for this position.
Ability to build rapport with customers
Ability to prioritize and multitask
Positive attitude, strong work ethic, and professional demeanor
Excellent written and verbal communication skills
Willingness to learn new systems and adapt to changing situations
Ability to lift up to 70 lbs

Benefits:

PTO
Flight benefit privileges with our airline partners

Shift : This operation runs 7 days a week, including holidays.

Apply

Vacancy posted 14 days ago

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