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Clerk, Collections

Robert Half

Job Description

Job Description

We are looking for a detail-oriented Collections Clerk to support accounts receivable activities for a Contract position based in Lindenhurst, New York. The ideal candidate will balance customer communication, payment follow-up, and account research in a fast-moving environment focused on reducing overdue balances.

Responsibilities:

• Oversee a large portfolio of customer receivables, reviewing accounts each day to identify overdue balances and prioritize follow-up activity.

• Contact customers by phone and written communication to secure payment, document collection efforts, and maintain productive business relationships.

• Investigate short payments, billing differences, and account questions to help resolve disputes and support timely account reconciliation.

• Work closely with internal teams, including sales and leadership, when additional coordination is needed to move aged balances toward resolution.

• Support payment operations by handling credit card and e-check transactions, processing refunds, and assisting with remittance research and cash application follow-up.

• Track delinquency trends across assigned accounts and take consistent action to improve collection results and reduce past-due exposure.

• Prepare regular updates on collection activity, account status, and progress against outstanding receivables for management review.

• Manage a high-volume workload that may include review of approximately 1,500 accounts while completing other related duties as needed.

• At least 3-5 years of high-volume collections experience, including responsibility for more than 500 accounts.

• Demonstrated ability to apply effective collection strategies while maintaining strong customer service standards.

• Strong verbal and written communication skills with the ability to follow up professionally across customers and internal departments.

• Solid problem-solving and critical-thinking abilities for researching discrepancies, payments, and account issues.

• Ability to organize competing priorities and work efficiently in a fast-paced setting.

• Proficiency with Microsoft Office applications, especially Excel and Word.

Vacancy posted 4 days ago
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