Sales and Service Coordinator

Sales and Service CoordinatorWe're hiring for coverage from 12:00pm to 10:00pm Monday through Friday, and 9:00am to 8:00pm on Saturdays. Within those windows, schedules take real shapes: some of our team works four 10-hour shifts and keeps three days off every week, some work split shifts around family time, some work shorter days. Your schedule is set with you in advance, so you can plan your life around your hours and we can plan coverage around you.This is a customer service job that pays like a sales job. You will be on the phone. All day. Talking with people who just bought a home and are in the middle of one of the most stressful, emotional stretches of their lives. Your job is to guide them: get their utilities switched, their internet scheduled, their movers booked, their security set up, and every question in between answered by someone who actually knows the answer.This job requires real knowledge. You will study and learn dozens of providers, products, promotions, and the hundred situations that come up around a move: closing dates that slip, service areas that don't line up, transfers versus new accounts, what to do when a provider drops the ball. We train you thoroughly, and you're expected to keep learning until you're the most knowledgeable person a homebuyer talks to all month. Customers can tell within thirty seconds whether they're talking to someone who knows their stuff. Trust follows knowledge. Orders follow trust.This job runs on self-accountability. You'll get paid, thorough training and real coaching. After that, the queue is yours: manage it, chase your own follow-ups, own your mistakes, and hold your work to a standard nobody has to enforce. The people who do best here expect more from themselves than any manager could ask of them. If you need someone else to keep you moving, this job is not for you.This job is not complicated: no part of it requires a degree or a technical background. But there is a lot to know, and you have to actually learn it: dozens of providers, products, promotions, and the situations that come up around a move. And it is taxing. You can learn the work in weeks; what separates people is bringing full attention and genuine care to the thirtieth call of a shift the way you did to the first. The hours are evenings and Saturdays, the volume is steady, and your results are visible to you and everyone else. What we promise in return: the commitment is worth it. The pay is real, the ceiling is real, and the skills compound.This work rewards skills that already exist in jobs that rarely pay for them. If you've worked a bank teller window, a medical scheduling desk, a hotel front desk, an insurance service team, a restaurant, or a classroom, you've already built most of what this job runs on: earning a stranger's trust quickly, keeping details straight under volume, explaining something clearly to a stressed person, and following through on what you said. Those skills translate directly to a high level of success in this work, and here they're attached to commission instead of a ceiling.Teachers deserve their own mention. If you're hardworking, studious, mature, and great with people, but the earning ceiling in your field has nothing to do with how good you are, this is a job where preparation and care are exactly what gets paid.The same is true if you've built a career in consultative or relational sales: insurance, financial services, real estate, B2B account management, or any role where the relationship was the asset and repeat business was the proof you did it right. Asking real questions, listening, recommending what actually fits, staying with a customer past the close: that's the entire skillset here, pointed at people who genuinely need what you're coordinating. And relationship-building is not a warm-up act in this work; it's the mechanism.No sales experience is required. We'll teach you everything else.What you'll do:Call new homebuyers shortly after their home inspection. They're expecting to hear from us; this is not cold callingUnderstand each customer's move: timeline, new address, what they need set upEducate them on their options, including ones they didn't know they had, and give honest recommendationsCoordinate utilities, internet, movers, and home security on their behalfProcess orders accurately and follow every one through to confirmed completionManage follow-ups by phone, text, and email so nothing falls through the cracksFix it when a provider or an order goes sidewaysKeep clean records so the next teammate can pick up exactly where you left offShow up to coaching ready to get betterQualifications:Required:High school diploma or equivalentStrong communication and people skillsBasic computer proficiencyAbility to stay organized while handling multiple customersWillingness to study and master products, providers, and the moving processHelpful, not required:Customer service experience of any kind: banking, healthcare, hospitality, education, retail, food service, call centerExperience with CRM or scheduling softwareAny role where other people trusted you to handle things that matteredPay and benefits:Hourly base pay plus monthly commission and bonus programsPaid, thorough training from day oneTwo full weeks of paid time off (80 hours) starting in your first year, plus paid holidays. Most entry customer service jobs in this region offer half that or make you wait a yearDental, vision, and life insurance 100% employer paid for the employeeMedical insurance with competitive employer contribution401(k) with employer match. Retirement matching in an hourly customer service role is rarer than it should be; we do itStock options program. As the company grows, you own a piece of itReal advancement: senior coordinator, team lead, management, all promoted from withinInspectionGo (iGo) builds the services and support that make the homebuying experience work: inspection, moving, utilities, security, and everything in between. The heart of all of it is a person who picks up the phone, knows their stuff, and does what they said they'd do. That person is who we're hiring.We're a fast-growing company proving that great careers can be built in communities like Tyrone, Pennsylvania. Our HomeBinder Assistant program helps thousands of families each year get settled into their new homes, and the tools we build exist to make that care faster and better, not to replace it.This is a commitment to a craft you get better at every week, to families counting on your word, and to a company you help build. If that's the career you're looking for, we'd like to meet you.Apply today.