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Fulfillment Coordinator

SGS Consulting

Job Responsibilities:

  • Serve as the primary contact for retailer accounts and Sales Managers.
  • Process account purchase orders from receipt to shipment, ensuring accuracy, timeliness, and cost-effectiveness.
  • Enter and maintain accurate pricing and toy specifications.
  • Establish and maintain customer profiles in the order management system.
  • Maintain proper Dating Terms and Promotional Programs on all purchase orders.
  • Perform the on-line stock commitment process.
  • Research and resolve domestic order and shipment problems.
  • Monitor special orders for timely delivery related to advertisements, events, and promotions.
  • Coordinate and monitor the shipment of allocated items.
  • Provide timely and accurate item, order, and shipment information to customers, the Sales team, and management.
  • Maximize order fill rates to assigned accounts.
  • Initiate changes or cancellations of orders to avoid shipping problems.
  • Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
  • Some overtime may be required.

Skills:

  • Accountability and ownership in delivering results.
  • Excellent communication skills to foster information flow across the organization.
  • Strong analytical skills for predicting and resolving problems.
  • Ability to manage multiple projects independently with minimal supervision.
  • Proficiency in Microsoft Office applications (Excel, Outlook, Teams).
  • Basic understanding of EDI technology related to Purchase Orders and Invoices.
  • Exceptional interpersonal skills and a customer-focused attitude.

Education/Experience:

  • Associate’s degree in business or related field.
  • 1+ years of experience in a customer support role.
  • Demonstrated growth mindset by embracing challenges, continuously learning, and improving.
  • Ability to work independently while meeting critical deadlines.
Vacancy posted more than 2 months ago
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