Fulfillment Coordinator

Job Responsibilities:

• Serve as the primary contact for retailer accounts and Sales Managers.
• Process account purchase orders from receipt to shipment, ensuring accuracy, timeliness, and cost-effectiveness.
• Enter and maintain accurate pricing and toy specifications.
• Establish and maintain customer profiles in the order management system.
• Maintain proper Dating Terms and Promotional Programs on all purchase orders.
• Perform the on-line stock commitment process.
• Research and resolve domestic order and shipment problems.
• Monitor special orders for timely delivery related to advertisements, events, and promotions.
• Coordinate and monitor the shipment of allocated items.
• Provide timely and accurate item, order, and shipment information to customers, the Sales team, and management.
• Maximize order fill rates to assigned accounts.
• Initiate changes or cancellations of orders to avoid shipping problems.
• Work closely with Distribution Centers to ensure timely shipment of Purchase Orders.
• Some overtime may be required.

Skills:

• Accountability and ownership in delivering results.
• Excellent communication skills to foster information flow across the organization.
• Strong analytical skills for predicting and resolving problems.
• Ability to manage multiple projects independently with minimal supervision.
• Proficiency in Microsoft Office applications (Excel, Outlook, Teams).
• Basic understanding of EDI technology related to Purchase Orders and Invoices.
• Exceptional interpersonal skills and a customer-focused attitude.

Education/Experience:

• Associate’s degree in business or related field.
• 1+ years of experience in a customer support role.
• Demonstrated growth mindset by embracing challenges, continuously learning, and improving.
• Ability to work independently while meeting critical deadlines.