Treatment Coordinator

Dental Treatment Coordinator Location: Menomonie, WI Reports To: Office Manager Employment Type: Full-Time Schedule: Monday Friday Pay Range: Position Summary: The Treatment Coordinator is responsible for helping patients understand and move forward with their recommended dental care. This role focuses on presenting treatment plans, discussing financial options, and ensuring a smooth transition from diagnosis to scheduled treatment. This position works closely with the clinical team to support case acceptance while delivering a clear, supportive, and professional patient experience. Key Responsibilities Treatment Presentation & Case Acceptance Review and present treatment plans in a clear, patient-friendly manner Educate patients on procedures, benefits, and expected outcomes Answer questions and address concerns to help patients make informed decisions Follow up with patients who have unscheduled or pending treatment Patient Communication Serve as a point of contact for patients regarding treatment plans Build trust and confidence through clear and professional communication Ensure patients feel informed and comfortable moving forward with care Financial Coordination Explain treatment costs, insurance coverage, and out-of-pocket expenses Present payment options and financing solutions Coordinate financial arrangements prior to treatment when appropriate Scheduling & Treatment Coordination Schedule accepted treatment efficiently and accurately Coordinate with clinical team to align provider availability and patient needs Maintain an organized treatment schedule and minimize gaps Administrative Support Maintain accurate patient records and treatment notes Track unscheduled treatment and follow-up activity Support front office operations as needed Office Support & Compliance Follow HIPAA and office privacy policies at all times Contribute to a positive, team-oriented work environment Assist with additional tasks as needed to support office operations Qualifications & Skills Required High school diploma or equivalent Strong communication and interpersonal skills Ability to present information clearly and confidently Organized and detail-oriented with strong follow-through Comfortable discussing financial information with patients Preferred 2+ years of dental or healthcare experience Experience presenting treatment plans or working in a patient-facing role Knowledge of dental procedures and terminology Familiarity with dental insurance and billing processes Experience with dental software (Dentrix, Eaglesoft, etc.) Personal Attributes Confident and professional communicator Patient-focused and empathetic Organized and proactive Strong problem-solving skills Team-oriented with a positive attitude Benefits Health Insurance (after 90 days) PTO annually Simple IRA with employer match CE reimbursement based on approval