Desktop Support Technician

Overview Position: Desktop/Field Services Technician Location: Miami, FL / Onsite Employment Type: W2 Full-Time The Desktop/Field Services Technician is responsible for supporting end-user computing environments, including installation, configuration, upgrades, and maintenance of desktop and laptop systems, as well as related peripherals. The role requires hands-on experience supporting Windows-based environments and TCP/IP networks. Responsibilities Resolve and close tickets/work orders related to end-user desktops, laptops, and peripherals Respond to escalated support issues from the Helpdesk Participate in desktop deployment and upgrade projects as part of a global team Diagnose and resolve issues remotely using remote support tools Troubleshoot and collaborate with infrastructure and support teams to resolve technical issues Document all user interactions and updates in the IT service management system, including asset tracking Perform data recovery from hard drives and support data migration activities Support VPN, remote access, and wireless/broadband connectivity for mobile users Install, configure, and maintain local and network printers Perform routine preventive maintenance on systems and devices Work flexible schedules including shifts, holidays, on-call rotations, and travel as required Follow IT policies, procedures, and best practices defined by management Qualifications Associate or bachelor's degree in computer science, Information Systems, or related field, or equivalent practical experience Minimum 5 years of hands-on experience in desktop support and troubleshooting Windows-based systems Strong knowledge of Windows operating systems (including Windows 7 and above) Experience with ticketing systems and IT service workflows Understanding of VPN connectivity and troubleshooting methods Excellent customer service and communication skills, with the ability to interact at all organizational levels Ability to work independently and within a collaborative team environment A+ Certification preferred MCSE/MCP certification is an advantage Experience in airline or airport IT environments is a plus Ability to lift up to 30 lbs. when required #J-18808-Ljbffr