Spa Front Desk & Reservations Agent

Job Description Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity at to work in a fast-paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess. Responsibilities Consistently offers professional, engaging and friendly service Greet guests over the phone in a warm genuine manner Maintain a high level of professionalism in all aspects of job performance Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and up-sells Communicate all changes, cancellations and additions to the back of house leadership team Promote a safe working environment by adhering to hotel health and safety standards Process transactions and adjustments in Book4Time daily Perform any duties and responsibilities as assigned including daily checklists Qualifications Experience working in the spa or salon industry Book4Time experience preferred Must be able to read, write, and speak English Bilingual in Spanish is an asset Basic computer skills required Adhere to Fairmont Scottsdale Princess grooming guidelines Constant standing and walking throughout shift #J-18808-Ljbffr