Development Manager

Overview Development Manager (Hybrid – Columbus, OH). Lead, build, innovate. What You’ll Do Lead & Develop Talent: Manage, mentor, and coach a team of 5+ developers Foster a collaborative, accountable, and growth‑oriented culture Conduct regular 1:1s, performance conversations, and development planning Remove roadblocks and empower your team to succeed Drive Engineering Excellence: Establish and evolve coding standards, development best practices, and documentation Lead structured peer code reviews to ensure quality and consistency Champion modern tools, automation, and continuous improvement Own Agile Delivery: Partner with Product Owners and Scrum Masters to define clear, achievable sprint goals Ensure consistent delivery against timelines and quality expectations Align work to team capacity and strategic priorities Ensure Operational Strength: Build redundancy across the team to reduce single points of failure Identify skill gaps and implement cross‑training strategies Maintain strong system reliability and team resiliency Lead Genesys Cloud CX Innovation: Drive development initiatives within Genesys Cloud CX, focusing on IVA (Intelligent Virtual Agent) Oversee flow and botflow development, configuration, and optimization Collaborate with architects and stakeholders to design scalable, customer‑centric solutions Required Qualifications 5+ years of software development experience 2+ years leading or managing development teams Proven success coaching teams in Agile environments Strong understanding of SDLC, code reviews, and development best practices Hands‑on experience with Genesys Cloud CX, especially IVA flow/botflow development Nice to Have Genesys Cloud CX certifications (Architect, Developer, etc.) Experience with IVR or call‑center technologies Exposure to networking, telephony, or firewall systems Background in cloud environments, CI/CD, or DevOps practices Experience working with APIs and integrations Pay and Benefits Pay range: $50.00 – $65.00/hr. Medical, dental & vision coverage Critical Illness, Accident, and Hospital plans 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for employee and dependents) Short‑ and long‑term disability coverage Health Spending Account (HSA) Transportation benefits Employee Assistance Program Paid Time Off (Vacation, Sick Leave) Job Type & Location Contract to Hire position based out of Columbus, OH. Hybrid work environment. Workplace Type Hybrid – in‑person and remote as needed. Why Join Us? Lead a high‑impact engineering team focused on customer experience innovation Collaborative, growth‑focused culture Influence both technical direction and team development Hybrid flexibility in Columbus (Easton area) Ideal Fit Hands‑on leader who balances strategy and execution; enjoys coaching, accountable, structured, visionary. EEO Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr