Salesforce Business Analyst

Salesforce Business Analyst

Role: Salesforce Business Analyst (Service Focused)

Location: Sunnyvale, CA (Day1 Onsite)

Primary Function of this Position: This position primary role is to work closely with the larger Customer Service / Field Service Organization Center of Excellence and with the internal IT Salesforce Architect to development and deploy new SFDC based solutions.

Roles and Responsibilities:

• Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support.
• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day to day basis with other analysts, business users, super users and IT team members to support business operations and drive change management
• Perform configuration /system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects

Competency Requirements:

Competency is based on: education, training, skills and experience. In order to adequately perform the responsibilities of this position the individual must:

• Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience
• 5-8 years of experience in supporting Field Service and Customer Support Business Functions. Supporting users in a medical device company desirable
• 5-8 years of direct "Hands-On" experience with Salesforce.com Field Service Management, Case Management and/or Call Center.
• Possess a strong business and customer/client focus.
• Experience and knowledge of Salesforce.com and SAP integration.
• Ability to interact and influence variety of users and senior management.
• Ability to work independently and manage projects independently.
• Ability to work directly with and manage consultants.
• Experience with deep understanding of IT Applications and Technology
• Strong problem solving and analytical capabilities
• Excellent written and verbal communication skills
• Very strong collaboration, negotiation, and influence capability required