Administrative Assistant

Job Purpose:The Administrative Assistant is a crucial part of the organization. This person must have a generously positive attitude, the ability to stay calm in stressful situations, be able to multitask, and be able to quickly adapt to the new and changing needs of the organization, clients and co-workers.Under the general supervision of the Territory Manager, the Administrative Assistant plays a key role in managing day-to-day operations, supporting both the administrative and client services teams, and assisting with various clerical and operational tasks. This position requires strong organizational skills, attention to detail, and the ability to multitask effectively.Essential Functions:Reception and Call Management:Greet callers and visitors in person or via phone.Determine the nature of inquiries and direct callers to the appropriate department or personnel.Schedule client care consultations and direct calls from prospective clients to the Director of Client Services or the Care Coordination team.Record and maintain relevant information related to client inquiries and consultations.Assist and support all day to day scheduling for caregivers and clients.Monitor and follow up on employee time trackingClerical and Office Support:Ensure proper distribution of mail and correspondence throughout the office.Manage the requisition and ordering of office supplies.Perform additional clerical tasks as assigned.Client Services and Coordination Support:Assist the General Manager with project planning and coordination to ensure smooth operations.Support compliance efforts related to documentation and tracking employee clock-ins and clock-outs.Miscellaneous Administrative Tasks:Provide assistance with special projects or assignments as directed by the General Manager or other senior staff members.Fostering a Positive Company CulturePromote Comfort Keepers' values and mission in all interactions.Encourage a collaborative, supportive, and positive work environment.Act as a role model for exceptional customer service and relationship building.Core Values:Kindness: Treat all clients, families, and colleagues with compassion and understanding.Generosity: Go above and beyond to support clients and teammates.Progress: Continuously seek opportunities for business growth.Responsibility: Take ownership of your actions and commitments.Teamwork: Collaborate and support each other to achieve common goals.Required Skills / Abilities:Active communication techniques including listening, expressing ideas and concerns, questioning and presenting.Is responsive to the needs of others and is a team player who demonstrates a commitment to co-workers and to company vision, values and goals.Proficiency in Microsoft Windows.High level of judgement and confidentiality related to client privacy and HIPAA compliance.The ability to manage competing demands and adapt quickly and positively to frequent changes, delays or unexpected events.Attention to detail, completing and documenting tasks and interactions in a thorough manner.Education and Experience:High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience.Must be able to successfully pass a nationwide criminal background check.Must possess a valid driver’s license and have access to reliable transportation.Physical Requirements:Prolonged periods of sitting and working on a computer daily, including typing and answering, resolving inquiries, and directing phone calls.Frequent sitting, standing, speaking, and navigating technology both on a desktop computer and on a mobile device.Lifting requirements: 15 lbs. or fewer as needed.Occasional to moderate bending, twisting, reaching, grasping.Frequent operation of standard office equipment including phone system, computers, printers/copy machines, and others. #J-18808-Ljbffr