Customer Success Manager

Customer Success Manager Title of Role: Customer Success Manager Location: San Francisco, hybrid Company Stage of Funding: Venture-Backed - Healthcare, AI Office Type: Hybrid Salary: $90K-$100K Company Description We're representing a dynamic venture-backed company at the forefront of healthcare and AI innovation. This organization is dedicated to enhancing clinician success through cutting-edge solutions, fostering an environment that prioritizes operational excellence and customer satisfaction. What You Will Do Serve as a direct point of contact for clinicians, guiding them through onboarding, training, and ongoing engagement. Manage day-to-day success operations, including scheduling, follow-ups, record-keeping, and internal coordination. Create and maintain training materials, guides, and resources to facilitate clinician learning and engagement. Track clinician usage and engagement metrics, identifying trends and surfacing insights to enhance service delivery. Capture and relay clinician feedback to inform product improvements and refine success strategies. Ideal Candidate Background 3 to 8 years of experience in customer success or operations within a technology-driven environment. Proficiency in HubSpot for managing customer relationships and tracking engagement metrics. Experience with Airtable for organizing workflows and maintaining operational efficiency. Strong communication skills with a positive attitude and a customer-centric approach. Preferred Familiarity with Canva for creating engaging training materials and resources. Previous experience in the healthcare industry or working closely with clinicians. A proactive mindset with a passion for continuous improvement and operational excellence. Compensation and Benefits The base salary for this role ranges from $90K to $100K, complemented by a comprehensive benefits package designed to support your professional and personal growth. Recruiting from Scratch