Director of Support Services

We are currently seeking an experienced Technology Leadership Professional to join our team as Director of Support Services. You will be joining a team of highly dedicated professionals that thrive for new challenges daily, as well as a company that demonstrates the greatest care for its employees and has a track record for sound business decisions. Job Description Leading IT Projects for Clients Leading all Support Staff Managing Help Desk Services and Deliverables Working with End-Users and Vendors to support applications and environments Working with Client Stakeholders on strategy and vision Meeting regularly with Clients and attending Client meetings and engaging Executive Management Supporting Client initiatives remotely and on‑premise Routine network maintenance in various Microsoft environments Maintenance of Active Directory environments including Group Policies Deployment of infrastructure improvements on Client environments Assist in maintaining and deploying Office 365 environments Assist in maintaining and deploying client applications and environments Leading initiatives for researching and deploying new applications Qualifications Five years or more of IT support experience is preferred Two years or more of IT leadership experience is preferred Solid experience in support services management roles is preferred Two years of experience with desktop management is preferred Office 365 experience is preferred Experience with Microsoft Active Directory is preferred A degree in information technology or business management is preferred Having worked in a highly motivated, fast‑paced, critical support role An excellent reputation for support to end‑users and leading teams Excellent decision‑making and critical‑thinking skills Ability to work in a fast‑paced and quickly changing environment Excellent organizational and communication skills are required Ability to meet deadlines with projects and assignments Ability to learn and support new technologies and train others Some regional travel may be required – all expenses paid Participation in an on‑call rotation schedule Must be an energetic and highly motivated self‑starter Must be self‑motivated and have a positive attitude Must be detail oriented Must have the ability to multi‑task Must have excellent oral and written communication skills Must have the ability to communicate effectively with others Benefits Above average performance review wage increases Industry competitive salary based on education, capability, and experience Prescription coverage Vision coverage Short‑term disability 401(k) retirement plan Paid time off Paid training and certification testing #J-18808-Ljbffr Crossroads Technologies, Inc.