PRACTICE MANAGER II - HEMLOCK AND ST CHARLES

Physician Practice Manager II

The Physician Practice Manager II manages larger and more complex group outpatient practice and is responsible for ensuring patients receive high-quality care and the practice runs efficiently and effectively. The Physician Practice Manager II monitors, directs and oversees office daily activities for patient and workforce leadership while maintaining confidentiality, and adheres to policies and procedures. The Physician Practice Manager II reports to Director of Primary Care and works independently and collaborates with Human Resources for support.

Physician Practice Manager II demonstrates excellent customer service performance in attitude and actions that are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant Healthcare and the commitment to Extraordinary Care for Every Generation.

Responsibilities

Patient Leadership

• Practice oversight and management but not limited to: patient scheduling, referrals/authorizations, outpatient diagnostic testing, release of information request, patient check-in, insurance verification/eligibility, patient out-of-pocket costs, daily cash and bank deposits; and patient customer service support (telephone, vocera, work que, MyChart).
• Contributing to developing, enhancing and updating policies and procedures at Covenant HealthCare.

Workforce Leadership Provides all aspects of personnel management including:

• Employee scheduling, coordinating coverage for vacation, medical leaves, jury duty, accurate reporting of employees' payroll time.
• Ensure proper staffing and work assignments.
• Hiring, training and mentoring.
• Performs corrective action, development plans, and performance appraisals in collaboration with Human Resources.
• Address employee concerns. Build effective working relationships and foster a spirit of teamwork within the office which includes staff focusing on the accomplishment of Covenant's Mission, Vision, Values, and Strategic Business Plan.
• Provide overall excellent execution of all front-end physician/surgeon office functions, and provide back-up support to the clinical team (Medical Assistant, Surgery Scheduler, Biller, Registered Nurse).
• Mentors staff toward growth and development to enhance job responsibilities and accountability.
• Leads staff meetings, in-service programs and continuing education activities as necessary.
• Establishes and maintains working relationships with all staff of Covenant HealthCare, the medical staff and affiliated agencies.
• Develops and maintains smooth and effective relationships with ancillary departments within Covenant HealthCare, off-site clinics (if applicable) and other healthcare organizations.

Productivity/Quality

• Responsible for the development, reporting and monitoring of staff productivity/efficiency and quality metrics to Director of Primary Care and/or Covenant Medical Group (CMG) team.
• Continually monitors, identifies and/or recommends ways in which departmental tasks/process may be streamlined to gain efficiency.
• Sets and achieves departmental targets/goals and creatively leads work group to accomplish them.
• Evaluates new and/or alternative equipment and supplies; working with asset specialist; conferring with sales representatives and related personnel.

Patient Care/Support

• Provide courteous and professional customer service to patients and visitors in all age groups (neonate, infant, pediatric, adolescent, adult, geriatric) and is able to appropriately assess, care for and treat them according to age-appropriate care guidelines as defined by Covenant HealthCare.
• Ensure that customer needs are addressed, expectations are met and/or exceeded.

Budget/Revenue Cycle

• Manage and establish department budget. Creates and manages cost effective work within the practice to meet budget projections.
• Order supplies within budget constraints.
• Process accounts payable and reporting for the office.
• Participates in cost control activities through an organized system of planning and monitoring the utilization of supplies and equipment.
• Reviews and maintains the superbill/charge slip for accuracy of office and procedure codes necessary to properly reflect services provided. Enters hospital diagnostic and procedure codes, including billing modifiers/hospital blocks/authorization, into system for billing purposes in a manner that properly reflects third-party carrier billing requirements.
• Supervise A/R and collections for practices.
• Works collaboratively with Central Billing Office in problem solving but not limited to revenue cycle and third-party payer requirements.
• Contributes to organization success targets for net operating margin.
• Provide back-up support to other CMG sites as needed.
• Performs all other duties as assigned.

Qualifications

EDUCATION

• Bachelor's degree in nursing/healthcare administration/business/management required.
• In lieu of a bachelor's degree, a candidate with ten (10) years of experience in physician practice and three (3) years of recent supervisory or leadership experience, who is committed and willing to obtain a bachelor's degree within five (5) years upon hire in position.

EXPERIENCE

• Three (3) years of recent experience in physician practice required.
• Three (3) years of recent supervisory or leadership experience required.
• Computer-based office practice management experience required.

KNOWLEDGE/SKILLS/ABILITIES

• Strong working knowledge of existing software system and maintains current with upgrades of such systems. Proficient with PC and spreadsheet applications, electronic billing, build of scheduling templates and health record but not limited to e-mail/calendar applications, Microsoft Excel, Word, etc.
• Strong working knowledge of and ability to practically apply medical terminology, CPT-4, HCPCS and ICD-9-CM coding.
• Demonstrates the ability to problem-solve and prioritize staff/patient needs independently, efficiently and effectively.
• Ability to maintain confidential information. Exercise sound judgment in difficult and sensitive situations.
• Excellent written/oral communication, interpersonal and leadership skills. Proven ability to interact positively with staff, to motivate, and resolve problems effectively.
• Working knowledge of Covenant HealthCare and MSO policies and procedures.

WORKING CONDITIONS/PHYSICAL DEMANDS

• This position requires working in a clinical setting, as well as an office environment and having a daily onsite presence at the assigned practice site.
• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Frequent standing, walking, sitting, twisting, reaching, handling, feeling,
• Constant feeling, talking, hearing, tasting/smelling, and near vision. Frequent near vision, midrange vision, far vision, depth perception, visual accommodation, color vision and field of vision
• Occasional lifting up to 50 lbs. Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching and squatting