Data Integrity Coordinator

Job Description

Position Overview

The Data Integrity Coordinator is responsible for maintaining the accuracy and completeness of customer load data, billing records, and EDI transactions within the transportation management system. This role serves as a key liaison between Operations, Billing, and Customer teams to ensure loads are invoiced accurately, payments are reconciled, and system discrepancies are resolved promptly. The position plays a critical role in protecting revenue, improving data quality, and supporting customer satisfaction through detailed auditing and process management.

Primary Responsibilities

• Process and invoice all customer loads within Cargotel with precision and timeliness to ensure accurate revenue recognition.

• Conduct comprehensive audits of load information to verify billing data aligns with customer requirements and contractual agreements.

• Collaborate with the Billing Department to reconcile customer payments against invoiced loads and resolve variances.

• Analyze payments received from Stellantis and other customers to identify paid, unpaid, short-paid, and overdue invoices.

• Investigate and resolve billing discrepancies by coordinating effectively with Operations, Customer Service, and Billing teams.

• Monitor aging reports and facilitate the identification of loads requiring customer follow-up or dispute resolution.

• Validate load data for completeness and accuracy, ensuring all required documentation is attached and properly recorded.

• Partner with Operations teams to identify and remediate EDI errors that impede successful load processing or invoicing.

• Track EDI exceptions and drive resolution through completion of all corrections.

• Execute routine audits of customer load information, rates, accessorials, and shipment details to uphold data integrity standards.

• Maintain comprehensive records and reporting related to billing status, EDI performance, and payment reconciliation.

• Identify recurring data issues and recommend strategic process improvements to minimize errors and enhance operational efficiency.

• Support month-end and year-end audit activities by ensuring billing and load records are complete, accurate, and audit-ready.

• Consistently meet or exceed departmental KPIs related to billing accuracy, invoice timeliness, and data quality.

• Support special projects and additional initiatives as directed by management.

Qualifications:
Qualifications

Experience and Education Requirements

• High school diploma or GED required.

• Associate's or Bachelor's degree in Business, Logistics, Accounting, Finance, or related field (preferred).

• Demonstrated experience in transportation, logistics, billing, accounts receivable, or data management.

• Proficiency with Transportation Management Systems, particularly Cargotel or similar platforms.

• Advanced competency with Microsoft Excel or Google Sheets, including pivot tables, VLOOKUP functions, and data validation.

• Background in financial reconciliation, invoice management, or payment processing.

Core Competencies

• Exceptional attention to detail with demonstrated ability to maintain accuracy across large data sets.

• Strong analytical and problem-solving capabilities with a systematic approach to issue resolution.

• Excellent organizational and prioritization skills in fast-paced, deadline-driven environments.

• Clear written and verbal communication skills with ability to collaborate across multiple departments.

• Self-directed work style with strong accountability and ownership of assigned responsibilities.

• Quick learner with proven ability to master new systems and processes efficiently.

• Unwavering commitment to data quality and operational integrity standards.

Additional Information

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.