Customer Service Agent

Job Description

Job Description

About Us

Novra Corp was founded with a simple vision: to provide businesses with modern marketing support that is both strategic and practical. In a landscape where attention is limited and competition is constant, we help brands communicate more clearly, present themselves more effectively, and grow with intention

Job Summary

We are seeking a friendly and dependable Customer Service Agent to assist customers, answer questions, and provide helpful information about products and services. This role is ideal for individuals who enjoy working with people, solving routine concerns, and developing strong communication and relationship-building skills.

Responsibilities

• Welcome and assist customers in a friendly and professional manner.
• Listen carefully to customer needs and provide appropriate information.
• Address routine customer questions and concerns.
• Support customer follow-ups and relationship-building activities.
• Communicate promotional information clearly and professionally.
• Assist with customer satisfaction and engagement initiatives.
• Maintain accurate records of customer interactions and activities.
• Communicate customer feedback to appropriate team members.
• Support customer outreach and business development activities.
• Collaborate with team members to meet customer service goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Good organizational and multitasking skills.
• Comfortable interacting with customers and the public.
• Reliable, adaptable, and self-motivated.
• Previous customer service, sales, retail, hospitality, or similar experience is a plus but not required.